Great
Based on 6,611 reviews
Hello Alpha4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Jo
You guys are doing a fantastic job. Thank you for always answering me within a reasonable time and taking care of my needs.
Reply from Hello AlphaOct 26, 2023
Hi Jo, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Ann
I really appreciate Hello Alpha providing a way to get care online. They are not bothered by a patient who has researched and already has some ideas of what they would like to try to help manage their symptoms. Hello Alpha has really made it an easy process to get help when you need it.
Reply from Hello AlphaOct 26, 2023
Hi Ann, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Loren
easy, affordable, quick response times
Reply from Hello AlphaOct 26, 2023
Hi Loren! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Not a good experience, Lack of communication, requests for certain lab, unavailable in Rural areas. Lack of transparency.
Reply from Hello AlphaOct 24, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Michaela
I’ve only been a member for about two weeks, but those two weeks have been phenomenal. Having experienced multiple telehealth providers that couldn’t care less about me elsewhere, alpha LISTENS and provides! I feel heard, seen, and understood. My doctor provides me with detailed responses for my care and validates my symptoms. Big thumbs up from me.
Reply from Hello AlphaOct 24, 2023
Hi Michaela! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Felt like i was given a provider who did not connect with me.
Reply from Hello AlphaOct 24, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Joelynn S.
Everyone was so knowledgeable and thorough. They worked very hard to come to a resolution for all my issues that popped up
Reply from Hello AlphaOct 24, 2023
Hi Joelynn! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Renessa S.
No one has responded to my emails, I just happen to attempt to sign into my account only to find out that my membership has been terminated, without any prior notice, I’ve also requested a full refund in the amount of $49 for my membership
Reply from Hello AlphaOct 19, 2023
Hi Renessa! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
