Great
Based on 6,611 reviews
Hello Alpha4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
customer
Quick responses to my updates and ideas. Thanks.
Reply from Hello AlphaAug 25, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
I could not get the RX I needed even though I sent proof of who I was multiple times. Now I am requesting a refund since no services were rendered and no one is responding.
Reply from Hello AlphaAug 23, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Lexi S.
Straight forward and affordable way to access birth control and migraine relief. Great providers and easy to contact if you have any issues. Rx was at the pharmacy and filled in under two hours!
Reply from Hello AlphaAug 25, 2023
Hi Lexi! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Unhappy C.
Paid $35 for them to tell me to see a doctor in person lol, such a joke of a service
Reply from Hello AlphaAug 22, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
KS
Communication and follow through were thorough and efficient. Exceeded expectations!
Reply from Hello AlphaAug 22, 2023
Hi KS! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Catherine W.
Hypothyroid patient. Went on vacation and ran out of my medications. Attempted to use alpha for a refill. Rather than just refilling my current dose of medications, the alpha provider CHANGED MY HORMONE THERAPY using old labs. Anyone who takes thyroid hormone knows what happened next: day three of vacation I am dizzy, nauseous and bedridden. I’d have been better off using an ER or urgent care. At least my vacation wouldn’t have been shot. DO NOT USE THIS SITE. Use PlushCare or TeleDoc instead. Seriously, for seven day refills, what’s the use in changing someone’s medication doses? That’s why we have primary care MDs (who typically cannot prescribe out of state which is why we use these services to begin with…). Use another service.
Reply from Hello AlphaAug 22, 2023
Hi Catherine! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Always receive a quick response and my questions and concerns are always answered.
Reply from Hello AlphaAug 21, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Loreta
Very easy. Its great
Reply from Hello AlphaAug 21, 2023
Hi Loreta! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
