HellocleanersReviews of hellocleaners.us

Scheduled for a deep clean beginning at 1030. Company said around 1130am someone would arrive soon. Noticed no one had been there at 1pm, company stated wait 20 more minutes.... nothing. Company never stated they would accommodate in any way so refused the service as they were at least going to be 3.5 hours late. Paid over $900 for a scam like experience.

I would leave a review less than 1 stars for how terrible of a job they did for my grandfather. They barely had cleaned ANY of the floors in his home including carpet. They left so many streak marks on the floors in my grandfathers kitchen, as well as many very noticeable stains left in the hardwood in multiple rooms. The carpet was legitimately cleaned terrible showing they barely went through the carpet with their vacuum cleaner. I cannot express how deeply I am dissatisfied with the services my grandfather received. Absolute outrage.

The cleaner who came to my house did a stellar job. Highly recommend.

Great customer service and communication. Our cleaning service was superior for a very dirty home we acquired. Highly recommend this company

Elite team .

I had a deep clean done and I couldn’t be happier. She was so thorough and did such a great job - I told her I have never seen bathrooms gleam like that! This is honestly the best house cleaning I’ve ever had. I am super impressed and will be using this company again.

I hired Hello Cleaners for an after-renovation/post-construction cleaning, and unfortunately, my experience was extremely disappointing. This was not simply a situation where a few small areas were missed. I documented numerous areas immediately after the cleaning where tasks specifically included in my invoice had not been completed to a reasonable standard. My $530 invoice included detailed services such as removing construction dust and residue, cleaning baseboards, interior windows/frames/sills, floors, bathroom fixtures and surfaces, kitchen surfaces and appliances, and more. I was also charged an additional $70 specifically for dusting/wiping all walls and ceilings. After the cleaners left, I documented construction dust and debris still present, dirty window tracks and sills, baseboards with visible dirt/residue, inadequately cleaned bathroom floors and surfaces, residue around tubs/showers, and dust/residue on other surfaces. In one instance, simply wiping my hand across a surface resulted in visible white dust transferring onto my hand. I do not blame the individual cleaner. My concern is with Hello Cleaners as a company. In my experience, the person assigned to this job did not appear to be adequately equipped or prepared to perform the specialized post-construction cleaning that the company sold me. A company offering this type of service should ensure the people it sends are capable of completing the advertised scope. I contacted the company and provided an opportunity to resolve the issue. They ultimately reduced the $530 service charge by $208.20, but I did not believe the remaining charge reasonably reflected the quality or amount of work satisfactorily completed. I ultimately paid the revised invoice to avoid leaving an outstanding balance, not because I considered the resolution fair. I was also concerned about the billing. My service address was in Washington, DC, but the initial invoice applied an 8.8% tax and identified the jurisdiction as “Washington - WA.” After I pointed this out, the company corrected the jurisdiction. The original invoice confirms the initial 8.8% Washington-WA charge. For what I paid and what was specifically promised in writing, I expected a professional post-construction cleaning. What I received did not come close to that standard. I have retained photos, videos, invoices, and correspondence documenting my experience. Based on the quality of the service, the discrepancy between the detailed scope I purchased and the work I received, the billing issues, and the way my complaint was ultimately handled, I would not use Hello Cleaners again and cannot recommend them for post-construction cleaning.

This company has very bad representation in the San Antonio, Texas area. We were having them do a presale clean job on our Mothers home and paying a good amount of money. Windows were suppose to be cleaned in an out which was not done at all. Dusting on top cabinets were not done. They broke one of our blinds. They came with out a ladder to dust the ceiling for cob webs. We had to provide them with equipment to do the job. Floor was not mopped, it just goes on and on of things that were not done . We sent in pictures to them, they apologized , an said the would give us a credit of $140.00. Mind you we were paying them $987.00 for the job they did not do. We had pictures being taken for the sale of the home in just a few days. Plus the contractors they had come out to do our job normally did not do that kind of cleaning they only usually do by weekly cleaning. They even told me to not pay Hello cleaners and that they would come back out themself an finish the job they didn't complete. Needless to say we were done with them and did pay Hello cleaners but would never want to use them or recommend them to anyone else. I believe we should have been given a lot more of a discount than what we were given for sure. Me and my sister have had to go in there an complete the cleaning job that we paid $900.00 for, this was wrong for a company not to stand up for there negligence in hiring qualified people.