Clear HealthReviews of helloclearhealth.com

Reply from Clear HealthNov 7, 2025

Thank you for letting us know, and we’re sorry to hear you didn’t receive a follow-up after your initial email was acknowledged. That’s not the experience we want anyone to have. We’d really like to resolve this for you as quickly as possible. I did attempt to give you a call prior to responding to this review, but I wasn't able to reach you. When you have a moment, please email us again at [email protected] with “Review Follow-Up” in the subject line so we can prioritize your message. You’re also welcome to include the best phone number and time to reach you, and I will contact you directly. Thank you for giving us the chance to make this right. We truly want to support you and your daughter through treatment. - Taylor W [email protected]

Reply from Clear HealthNov 7, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how important timely treatment is, especially when it involves your child’s well-being and confidence. That’s something we take very seriously. The iPledge program, which is required by the FDA for all Accutane prescriptions regardless of provider or pharmacy, can unfortunately be complex and sometimes time-sensitive. We understand how frustrating this can be, and we aim to support families through each step. We’d like to review your daughter’s account directly to make sure the enrollment, questions, and prescription steps are in order and to help move things forward quickly where possible. Prior to responding to your review, I have already reached out to you via email so I can go further into this information and I look forward to your response. Thank you again for your feedback. We’re committed to improving communication, clarity, and support, and we would appreciate the opportunity to assist you and your daughter directly. - Taylor W [email protected]

Reply from Clear HealthOct 7, 2025

We’re truly sorry to hear that your experience did not meet expectations. While we must follow all federally regulated iPledge requirements for patient safety, our goal is always to make the process as smooth and supportive as possible. We completely understand that the iPledge steps can sometimes feel inconvenient, especially for patients eager to begin treatment. Please know our team does everything possible to guide each patient through the process with clarity and care, while still upholding FDA/iPledge regulations and guidelines. We appreciate your feedback and will use it to continue improving how we communicate and support patients through the iPledge requirements. Taylor W. [email protected]

Reply from Clear HealthAug 26, 2025

We appreciate you taking the time to share your feedback. Prior to this review being written and after speaking with you directly and reviewing what occurred, I offered corrective steps to resolve the matter, which you declined. While we respect your decision, I want to assure you that we always strive to provide timely, attentive support, and we’re sorry to hear your experience did not meet expectations. When prescriptions are sent to a local pharmacy, there are occasionally challenges outside of our direct control. While we do our best to coordinate and resolve issues, some local pharmacies and pharmacists may not be as familiar with Isotretinoin and iPledge Program requirements (as you acknowledged), which can unfortunately create delays. To maintain transparency, we make every effort to clearly explain what happened and provide supporting details so patients remain fully informed. This is also why we recommend using our in-house pharmacy whenever possible, as patients typically experience a more seamless and reliable process when treatment is managed end-to-end by our team. That said, communication is something we take very seriously. Our team responds to all patient inquiries, though messages received outside of business hours may take longer to address. We regret if this gave the impression of silence, as that is never our intent. Finally, when a patient chooses to discontinue care, I still follow up personally to ensure they are aware of their options and to offer additional support if needed. Our commitment remains to provide each patient with the care and service they signed up for, regardless of the circumstances. We value your feedback, as it helps us strengthen the systems we have in place. Taylor W. Clear Health Support Manager