HelloDivorce.comReviews of hellodivorce.com

Reply from HelloDivorce.comOct 1, 2026

Hi Dee, We're sorry to hear you've had a frustrating experience, and we appreciate you bringing this to our attention. It looks like you accidentally booked an informational call intended for new customers, so we reached out by email with instructions to reschedule with the appropriate team member who can best support your needs as an existing customer. We're sorry for any confusion and would love the opportunity to get you connected with the right person. Please check your email for our previous messages, and we look forward to helping you move forward! -Hello Divorce Customer Service Team

Reply from HelloDivorce.comJul 1, 2026

Thank you for taking the time to share your feedback. We're genuinely sorry that your experience getting connected with us started off on the wrong foot. You’re absolutely right that your time is valuable. While we always strive to be on time, we're often speaking with people during one of the most difficult periods of their lives, and occasionally those conversations take longer than expected. When that happens, we do our best to let the next person know if we're running behind, though we recognize we don't always get it right. We also apologize for the earlier scheduling change when a team member unexpectedly became unavailable. We know changes and delays can be frustrating, especially when you're already dealing with so much. We're glad we were ultimately able to connect, and we appreciate you giving us that opportunity. Your feedback is helpful and is something we'll continue to use to improve our communication and scheduling. We wish you all the best as you move forward. Hannah with Customer Service

Reply from HelloDivorce.comMay 20, 2026

We’re so sorry for the frustration and completely understand your disappointment. After reviewing our notes, we do see we attempted to call at the scheduled time, but it appears we reached your voicemail. We call from Google Voice numbers, which can sometimes get filtered as spam or blocked by phone carriers and our policy is to not leave voicemails due to the sensitive nature of divorce. We’re additionally seeing that our automatic rescheduling email unfortunately did not send, and we sincerely apologize for that glitch. Our goal is never to make someone feel forgotten or no-showed. We’d still love the opportunity to make this right and I will send over a new scheduling link. Wishing you well, Hannah with the Customer Service Team

Reply from HelloDivorce.comApr 3, 2026

Hi Jillian, Thank you for your feedback. We’re sorry the experience didn’t meet your expectations. It appears our team called slightly later than scheduled, and the call disconnected shortly after connecting. When the number was called back, our intake team had already moved on to other scheduled calls. Because calls are booked back-to-back, it isn’t always possible to reconnect immediately once another appointment has begun. We did reach out afterward to apologize and offered a significant discount as a gesture of goodwill. We do our best to stay on schedule, though occasional delays can happen. If you’re still open to connecting, we’d be happy to help and can reschedule a time that works better. Best, Hello Divorce Team

Reply from HelloDivorce.comJan 17, 2026

Hello Brad, We’d like to clarify a few points for accuracy. Our records reflect a significant period of no communication following the initial purchase. At no point does Hello Divorce guarantee that no additional optional services may be recommended, as this depends on the specifics of each case and is outlined in our Terms & Conditions. Refund requests are subject to clearly stated time limits. In this situation, the request was made well outside the refund window and after the divorce had already been completed through another provider. Under those circumstances, a refund is not available. Hello Divorce did not refuse service based on the use of another provider. Rather, once a divorce has already been completed elsewhere, there is no remaining service for us to deliver. We stand by our policies and the information provided during the sales and onboarding process. — The Hello Divorce Team

Reply from HelloDivorce.comDec 1, 2025

Hi Jason, We’re sorry our welcome message didn’t hit the mark for you — we aim for a warm, supportive tone, and it sounds like we missed that here. Thank you for the feedback. Our goal is to make divorce support more affordable and accessible for people who aren’t looking to pay a full attorney retainer but still want guidance and clarity through the process. We also offer flat-fee attorney time and financial planning for those who need it. If you’re open to sharing more, we’re always here at [email protected]. Wishing you the best moving forward. - Hannah Drake, Head of Customer Service from the Hello Divorce Team

Reply from HelloDivorce.comOct 1, 2025

We’re sorry to hear that one of our referral partners did not meet expectations. We do have a vetting process, and the vast majority of clients are very satisfied with both our in-house experts and referral partners. When concerns are raised, we always offer an alternative mediator to continue the process. For clarity, services purchased directly through Hello Divorce are eligible for our refund policies. We cannot, however, issue refunds for services purchased outside of Hello Divorce, such as directly with a referral partner. We are not aware of a request for a refund for Hello Divorce services. We remain committed to connecting our clients with trusted professionals and welcome the opportunity to support you moving forward.

Reply from HelloDivorce.comAug 20, 2025

Hi Torri, We’re sorry to hear that your experience didn’t meet expectations. While we don’t speak to individual circumstances in a public forum, we want to share how our refund policy works in general. Because our team and software invest significant time and expertise into preparing forms, calculations, and court documents, we’re unable to issue refunds when there’s been a very long delay between purchase and a cancellation request. Our goal is always to be transparent and fair, and we’ve built our policies with that balance in mind. Additionally to clarify, Hello Divorce has never claimed to be a law firm. From the start, we’re transparent that we’re a legal paperwork and support service, created to make divorce more affordable and accessible. Many people don’t need to hire an attorney to complete their divorce, but for those who want additional support, we offer optional services like mediation or legal advice from licensed attorneys.