Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Klarity Health
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Klarity Health (helloklarity.com) has 568 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
I wanted to leave 5 stars for Temple Family Health NP PLLC for for a great new patient appointment experience! After filling out some of my information I was given provider option within my network and was provided with multiple time options and was seen the same day. I was seen by provider -Tijuana Temple. I truly felt like she listened to my concerns, my overall goal of treatment, and offered a solution we could try. I also wanted to shout out her assistant who I was communicating with to schedule my appointment- He was so kind and wonderful to work with!
Reply from Klarity HealthOct 3, 2025
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with Temple Family Health NP PLLC and Provider Tijuana Temple was positive. It’s wonderful that you felt truly heard and supported during your appointment, and that you were able to be seen so quickly. We’ll also be sure to share your kind words — we love knowing her team helped make the process smooth and welcoming for you.
We appreciate you taking the time to share your feedback and are so glad you had a great first experience with Klarity!
MN
Myrtle N.
patient focused care
I felt heard and got the treatment I needed
Reply from Klarity HealthOct 3, 2025
Thank you for sharing your experience! We’re so glad you felt heard and received the treatment you needed. Supporting patients with attentive, personalized care is always our top priority.
CN
CN
I had a scheduled video call with Tony…
I had a scheduled video call with Tony Truong from Klarity Health. I booked this appointment to address an ongoing medical concern: hypersomnia.
While I understand that an initial consultation requires background questions to establish a provider-patient relationship, the manner and content of Tony’s questioning were, in my view, highly inappropriate and unprofessional. After asking about my work, educational background, and daily functioning, Tony began questioning "why" I, as a licensed professional, was pursuing a different career path and told me that my choices “make no sense.” He then proceeded to ask "why" I do not have a significant other, which felt intrusive, irrelevant to the visit, and unnecessarily personal.
I am recovering from depression and anxiety, and I expected a psychiatric visit to be supportive, professional, and clinically focused. Instead, Tony’s approach was anxiety-provoking, dismissive, and judgmental. At several points, he interrupted or spoke over me, preventing me from properly explaining my symptoms. When I attempted to justify why I believed Shift-Work Sleep Disorder was relevant to my case, he quickly brushed it off and told me I “don’t have” the condition because “you would know.” This left me feeling judged and unsafe, and I was not able to fully express myself.
The visit was left unresolved. Tony suggested I ask my PCP instead, and then attempted to upsell me on booking an ADHD evaluation with him, despite my clarifying that ADHD was not my concern. I believe he mischaracterized and inaccurately documented my symptoms, which further erodes my trust in the care I received.
This encounter left me feeling dismissed, invalidated, and dissatisfied with the quality of care. It did not meet the standard of professionalism or clinical appropriateness that a patient should expect from a licensed psychiatric provider.
Reply from Klarity HealthOct 1, 2025
Thank you for sharing your experience with us. We are very sorry to hear that your visit did not meet the standards of professionalism, compassion, and clinical care that we expect from our providers. Your concerns regarding the nature of the questions asked, the manner of communication, and how your symptoms were addressed are taken very seriously.
At Klarity, we strive to ensure that all patients feel respected, supported, and heard during their visits. We regret that this was not your experience. Please know that we are escalating your feedback to our provider relations and compliance teams for review.
We would also like to help address your ongoing care needs and connect you with a provider who is a better fit for your healthcare. If you are comfortable, please reach out to us directly at [email protected]
so that we can assist you further.
Thank you again for bringing this to our attention—we value your feedback and are committed to making things right.
— Klarity Health Team
CU
customer
Second Visit
This was my second visit with Dr. Polanco and she continues to be helpful and knowledgeable. I enjoy all the discussion and options which is not always the case with tele-health.
Reply from Klarity HealthOct 1, 2025
Thank you so much for sharing your feedback! We’re glad to hear that your visits with Dr. Polanco have been both helpful and informative. Providing patients with thoughtful discussion and treatment options is something we strive for, and it’s wonderful to know you feel supported in your care. We appreciate you choosing Klarity!
M
M
With Dr James Valinoti
With Dr. James Valinoti
Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his office. I felt supported and like I had someone on the other end of the phone who truly 'got' me, which is unlike any other first psychiatry appointment I can remember. Instead of feeling anxious, I felt taken care of and even laughed a lot. He is a rare gem that I feel very lucky to have found.
Reply from Klarity HealthSep 24, 2025
Thank you so much for sharing this incredible feedback! 💙 We’re thrilled to hear that your provider created such a supportive and welcoming experience, helping you feel comfortable and even bringing laughter into your first visit. Building trust and connection is at the heart of what we do, and it’s wonderful to know you feel so well cared for.
— Klarity Team
JS
Jamie S.
Holy COW!!!!
First week using them I saw more patients than I did in nearly 6 months of using ZocDoc or Psychology Today. My practice has now grown to over 60 patients in a little over 30 days. I love seeing emails from Klarity because I know that means more business.
Reply from Klarity HealthSep 23, 2025
Wow – thank you for sharing this amazing feedback! 🎉 We’re thrilled to hear that Klarity has helped your practice grow so quickly and that you’re connecting with so many new patients. Our goal is to empower providers like you with the right tools, marketing, and support to thrive in private practice.
We’re so glad Klarity has been a valuable partner in your journey, and we look forward to continuing to support your growth!
WR
We R.
Wonderful indepth conversation
Wonderful indepth conversation. Great person to deal with. Most definitely will see her again.
Reply from Klarity HealthSep 22, 2025
Thank you for your kind words! 💙 We’re so glad you had a wonderful, in-depth conversation and felt comfortable with your provider. It’s great to hear you’re planning to see her again—we’re honored to support your care journey.
— Klarity Team
WJ
Will J.
Do not go to this provider is you are…
Do not go to this provider is you are attempting to manage current meds. They will refuse to write anything that is considered a controlled substance by the DEA, this include klonopin, which I've been on for years. I am a traveling worker and have been having q hard time going back home to my regular physician.
The google search will tell you that Klarity help with med maintenance and mgmt, but they will write you a message the day of your appointment specifically stating they will not help with klonopin, xanax or similar CS.
Reply from Klarity HealthSep 22, 2025
We’re sorry to hear about your experience and understand how frustrating this situation must feel. 💙 For patient safety and in compliance with federal regulations, Klarity providers decide upon clinical evaluation if they may prescribe controlled substances such as Klonopin, Xanax, or other benzodiazepines through our platform.
We encourage all patients to review provider profiles carefully before booking, where prescribing limitations are clearly noted. Our goal is to ensure transparency so patients are matched with the right care option.
If you’d like help finding a provider on Klarity who may better meet your needs, please reach out to our support team at [email protected]
and we’ll gladly assist you.
— Klarity Team
