Jorge
Full Refund not True - Beware
Product was OK but did not help my pain, according to the “Canadian” company’s website, the product was meant to be fully refunded, no questions asked! No return needed in terms and conditions. When I approached them, they said the product had to be returned to China! I did that, paid $50 for “tracked” shipping, the parcel got lost somewhere in China, neither my post or China post says where the parcel ended up to and the company doesn’t want to fully refund the product. If the product is Canadian and the product is Canadian, why did I need to send it to China? If I would have sent it to Canada, I am sure the parcel would have been completely trackable and would have arrived without incident. Parcels can get lost anywhere, it is harder to deal with post offices in countries like this. And the company’s lack of understanding and not keeping the word on whatthey advertise is very frustrating!



