Reply from HelpfullendingApr 16, 2025
Hi Neal,
Thank you for your feedback. We’re sorry to hear about your current financial hardship and that your experience with your personal installment loan didn’t meet your expectations.
The loan details, including the APR, payment amount, and due dates, were included in the loan agreement you signed before origination.
We also provide alternative payment options that may help to reduce the overall cost of the loan. You have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which would also save on interest and shorten the life of the loan.
To ensure your privacy, we cannot discuss personal installment loan account details here, but we would like to learn more about your experience to properly escalate your concerns.
A representative will contact you within 48 hours; however, if you have any questions or need assistance in the future, don’t hesitate to email us at [email protected] or by phone at 833-863-1086.
Best regards,
Helpful Lending