Excellent
Based on 11,880 reviews
Henry Meds4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
11,880 approved reviews, newest moderated first
Mary J.
Everyone was very helpful even before I started. My NP was so kind, she took the time to answer my questions. Was recommend to me by a friend and she was right!
Reply from Henry MedsAug 11, 2025
Thank you for your wonderful 5-star review! We’re thrilled to hear that our team made a positive impact on your experience. Providing excellent service is our top priority, and your kind words mean so much to us. We appreciate your support!
Stephanie
Super informative and friendly
Reply from Henry MedsAug 10, 2025
Thank you for your thoughtful review! We value your feedback and appreciate your support.
jonelle
The process was easy talking with the Doctor. Then there was a shipping issue. And it was taken care of quickly and effectively.
Reply from Henry MedsAug 9, 2025
We appreciate your feedback! Knowing that you had a great experience encourages us to keep providing top-notch service.
Customer
The provider was very knowledgeable supportive and made me very comfortable with telling her everything about where I am on my weight-loss journey.
Reply from Henry MedsAug 11, 2025
Thank you for your fantastic 5-star review! We’re so glad to hear that you had a great experience. Providing top-notch service is always our goal, and we appreciate your kind words and support.
Tracy
It has been a week since i reached out to Henry and the pharmacy about my prescription. The refill still has not arrived, but my monthly payment was taken. The only communication with Henry has been initiated by me.
Reply from Henry MedsAug 8, 2025
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at [email protected].
Joshua J.
Great customer service. And an amazing experience. they made me feel really comfortable and at ease! Highly recommend!!!
Reply from Henry MedsAug 8, 2025
We truly value your feedback! Ensuring a positive and seamless experience is our goal, and we’re so pleased to know we met your expectations.
Joshua L.
I had a video chat to get new meds on Tuesday. The product has not even been approved by the pharmacy yet to be shipped. This will make over two weeks without meds for trt. The shipping needs to be much faster.
Reply from Henry MedsAug 8, 2025
Thank you for your review. Our goal is to ensure that all patients receive their medication within 8-10 business days after their intake appointment. Any patient that experiences a delay beyond 10 business days, please contact us at [email protected] or call (909) 787-2342. We appreciate your feedback!
Michael
Better Business Bureau Rating is "F" and complaints are rampant and significant. Do a Better Business Bureau Serach for Henry Meds. It'll scare the poo out of you! As for Me- I am beyond frustrated and deeply disappointed with Henry Meds, a company that claims a commitment to delivering medications within 8-10 business days after an intake appointment. This promise is nothing short of a hollow marketing ploy. It took thirty days—three times their promised timeline—for my initial medication to arrive. To make matters worse, after my first fill, they let me run out of medication entirely, leaving me in a distressing and unacceptable situation. When I reached out to their support team, I was met with vague, robotic responses. They claimed my refills were "in process," but this excuse applied to all of my refills. I am now left without critical medication, scrambling to manage my health without the support I was promised. This isn’t an isolated issue—countless 3 and 4-star reviews echo the same complaint: pervasive delays in medication delivery accompanied by Billing issues. It’s clear this is a systemic problem that Henry Meds is fully aware of, yet they refuse to address it. Their response to these complaints? The same cut-and-paste platitudes, recycled for every frustrated patient. This shows a blatant disregard for accountability and a failure to prioritize patient care. Continuity of treatment, a cornerstone of any reputable healthcare service, is clearly secondary to their financial gain. Henry Meds’ inability or unwillingness to fix this ongoing issue is not just disappointing—it’s irresponsible and unacceptable. I strongly caution anyone considering their services to look elsewhere for reliable, patient-centered care.
Reply from Henry MedsAug 7, 2025
Thank you for your review. At Henry Meds, our standard shipping time for medications is 8-10 business days after your intake appointment. However, delivery times can vary due to factors outside of our control, such as pharmacy backlogs or supply chain issues with our partner pharmacies. If you experience a delay exceeding 10 business days, please contact us at [email protected] or (909) 787-2342 so we can assist you further. We appreciate your feedback and will use it to improve our services.
