Henry MedsReviews of henrymeds.com

Isabelle was very courteous and professional.

The process was super easy. The doctor I met with was fantastic. Medications shipped to me within 2 days of my online appointment. Highly recommend!

My experience trying to establish care here has been incredibly frustrating, and at this point, I’m honestly angry with how poorly the entire process has been handled. My first appointment started late, only for the provider to tell me, “You’re not even on my schedule because I’m not licensed in your state, so I can’t help you.” I’m still not sure how an appointment gets scheduled with a provider who legally cannot provide care in my state. She told me someone would reach out to get everything corrected. No one ever did. I eventually had to initiate communication myself just to get another appointment scheduled. That led to my second appointment. Once again, I made sure I was available and on time. More than an hour and a half after the scheduled appointment time, I was still waiting with no provider and no meaningful communication about what was happening. I completely understand that providers can run behind and unexpected situations happen. But this is no longer about an occasional delay. This has been one problem after another: slow communication, an appointment booked with a provider who couldn’t legally treat me, no follow-up when I was specifically told there would be one, having to chase down the office myself, and then waiting 90+ minutes for the replacement appointment. Patients are expected to show up on time, keep their appointments, and communicate when something changes. Expecting that same basic level of professionalism and respect in return should not be unreasonable. Trying to book an initial appointment and establish care should not be this difficult.

Jess was incredibly kind and helpful!

Along with multiple other users, they took my year's worth of money and ghosted me. My prescription has been delayed at UPS for 5 days already. This is a refrigerated, expensive medication. I would definitely NOT recommend this company.

My biggest concern with Henry Meds is their customer support. They provide a phone number, but no one answers. I tried calling multiple times last year and again this year without ever reaching anyone. Email support is extremely slow as well. The first time, I waited about a week for a response. More recently, I sent two emails asking for help. After a week without a response, I contacted them again to say that my request was no longer relevant and that I no longer wanted to continue with their service. They finally responded on the 10th day and apologized for the delay. This is important to know before signing up. Henry Meds provides ongoing medical treatment, and there may be times when you need timely help with your medication, dosage, refill, or treatment. Waiting 7–10 days for a response in those situations is not acceptable. Based on my experience, I would not recommend Henry Meds to anyone who expects reliable and timely support.

They are over priced and difficult to work with. Doc was 20 mins late to telemedicine appointment. He was extremely rushed and hard to follow. If you want to cancel you have to go through customer service; you can’t find it on your portal anywhere and they are super sneaky about monthly charges. One for the subscription every month even if you don’t have an appointment plus I found another $49 charge for three months in a row even after I cancelled the subscription! I had to have them delete my credit card to avoid more monthly charges; something that also had to go through customer service. Honestly there are better options out there. You’ve been warned.

I've been a subscriber of Henry Meds for years. This month I was prescribed a refill for my GLP-1 and the package arrived hot, not warm, hot. I am friends with our UPS driver, so I took the package directly from him off the truck. When I brought it inside and opened it, the freezer packs were as hot as a heating pad, as was the vial. Additionally, the package was missing wipes and syringes. I recorded a video in case I needed to show proof and then sent an email to Henry Meds. I did receive the wipes and syringes in the mail a few days later, but just found out that the provider denied providing me a new vial. This is absolutely ridiculous. It's August in Texas. If Henry Meds contracted with a pharmacy that isn't packing the medicine well, that is on them. The GLP-1 already isn't nearly as effective as the tirzepatide they previously prescribed, and now what I've received will be even less effective. This response has left me seriously considering whether I am interested in continuing to support this company.