Hertz Car SalesReviews of hertzcarsales.com

BE CAREFUL! This company is not trustworthy. I saw a car rent to buy. It was listed for a price. When i entered my credit card details and booked the car for rent the price was still there but when I received the email with the confirmation for the rental to buy the price went up over $2600. Despite sending print screens of the car with the listing price and everything they required me to, they did not honor the price.

This company sold a car in an unethical manner. I had major problems within 6 months of my purchase. After further investigation it was found by a certified dealer that a major OEM part was removed on the vehicle and not disclosed. The part would have been covered under warranty had the part been the original. Hertz would do nothing to correct the issue nor take responsibility. The General Manager and Corporate levels basically told us it was to bad. We will never consider a vehicle from Hertz again and will continue to tell others of this shady company.

Have been waiting for 6 weeks for plates. Went into store to get another temp tag as mine was set to expire and I was going out of town. They promised they would email to me and never did. Returned back from trip and now driving on expired tags. Once you make the purchase NO ONE will answer phone calls, texts or emails, at either the store or at corporate. You are on your own. Buy at your own risk.

I have been waiting over 2 months for the Richmond Virginia Hertz Car Sales to send NY DMV the paperwork for the registration, plates and title. 2 temporary plates have expired and I still don't have them. I also can't drive the car right now because the 2nd temporary plates expired. They told me they would send me a 3rd set but I still haven't received them. I call there and if they answer the phone, I get platitudes but no results. I am beginning to believe there is some sort of scam. I have the car and they have their money.

Though this experience is based on the Charlotte, NC Hartz Car Sales location, the main issue is undoubtedly nationwide. The prices on their website are very competitive. When you arrive at the location, though, you find that every vehicle carries a $699 mandatory fee for documentation and paperwork. On the website there is a statement at the bottom: "Advertised prices exclude all taxes, tag, title, registration fees, government fees, finance charge, dealer document processing charge, and any emission testing charge". This is in small print at the bottom of the webpage. The salesperson said that this fee applies to every purchase, with no exceptions. Of course they can charge whatever fees they want, but this fee should be prominently displayed on every webpage and mentioned if a prospective purchaser calls the office (it wasn't). The rest of our experience was satisfactory, but a surprise $699 expense soured the whole thing.

The dealership could never deliver a title for the car. Wont return calls or messages.

Regarding Salt Lake City Hertz car sales and the entire corp business model scheme. —From the bs certified 116 pt vehicle inspection which I was promised and all vehicles supposed to come with, mine was post dated, mileage incorrect, performed by a detail shop that charged 35.00 to fill out the form. Tires were low, oil was 3/4 inch over full line, and entire form obviously pencil whipped after I asked for it. Had to take to a dealer when I got home, had manuf. recall, oil needed changed and to proper level , tires unsafe pressure, another 400.00 out of pocket — lied about extended warranty purchased (said 9 yrs but gave 7) —1/8 tank of gas and sent 400 mile back to home after saying they would fill after discussion with manager. -No floor mats, told to look in back. -No service records and they can’t get them -Discussions w GM up to executive managers all recognizing the above circumstances, even said they would work out fair compensation (never did a thing except ignore in the end. I was a 20yr Hertz Presidents Circle customer and spent 10-15K a year on rentals and this is the garbage business model they inflict on everyone. Imagine if you walk in off the street! Downright hideous business, period! Thanks Hertz GM and executive Mark Brown for nothing!

I made an appoint at Hertz Car Sales of Lynn, MA. When I arrive, they have another appointment for the same hour. I have a dialog with the customer services about my appointment and arguing that I should see the car according to my appointment, but he was rude, showing me the door to get out and telling me "That he did not have the patience to deal with peoples on that day"