Reply from High-Fidelity CompanyMar 19, 2025
*Reply placed before customer's review edit
Hey,
We appreciate you taking the time to share your thoughts, and we’re always open to feedback. Since you’ve been rocking with us for a while—especially for our concentrates—we definitely want to clear up a few things.
First off, we’ve never carried any products with Delta-8—that’s just not what we do. If anyone ever has questions about what’s in their product, all of our COAs (lab tests) are available online for full transparency. We want everyone to know exactly what they’re getting.
On the flower side, the last time you picked up flower from us was back in 2023, and since then, we’ve put a lot of effort into stepping up the quality of our Rising Stars and Opening Acts tiers. You might be surprised by the difference.
Also, just to clarify—the owner’s name isn’t Mike. If you knew him, you’d know he makes his own mother bring her ID to the store every time. No joke. We’ve always been strict about checking IDs every single time, no matter how long someone’s been shopping with us. It’s not about not trusting you—it’s about protecting the future of this industry. With Texas coming down hard on hemp, we have to operate with absolute compliance to make sure we’re here for the long run.
At the end of the day, we know there are a lot of options out there, and if something else works better for you, we respect that. But if you ever want to give us another shot, we’re here to make sure you get nothing but the best—and if you ever run into any issues, hit us up through email so we can get back to you faster!