HighlineReviews of highlinefast.com

Reply from HighlineMay 19, 2026

Hi Aleksandr, we’re sorry to hear you’ve been experiencing connection issues. That’s definitely not the experience we want for our customers. We’d like the opportunity to look into this further and help resolve the problem as quickly as possible. Our team has escalated this internally for further review and investigation. We appreciate your patience while we work toward resolving the issue and improving your experience.

Reply from HighlineMay 18, 2026

Hi Joe, we’re sorry to hear about the interruptions while streaming and the difficulty you’ve had getting information about returning equipment. That’s definitely not the experience we want for our customers. We have escalated this issue internally, and a member of our team should be reaching out to you soon to assist with both the service concerns and the equipment return process. We appreciate your patience and the opportunity to make this right.

Reply from HighlineMay 11, 2026

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the promotional credit and the follow-up on your account. This is not the level of service we aim to provide. We understand how upsetting it is to have to repeatedly contact support without receiving a resolution, and we would appreciate the opportunity to make this right. We have escalated your issue to management for resolution. Someone will be in touch soon.   We value your business and hope to restore your confidence in our service.

Reply from HighlineMay 11, 2026

Thank you for your feedback and for choosing Highline. We’re so glad to hear your installation experience went smoothly and that you’re enjoying the speed and reliability of your connection. Our team works hard to provide timely installations and dependable service, so we truly appreciate your kind words and support. We also noticed the star rating may not match your comments. If this was submitted by mistake, Trustpilot does allow customers to update their review rating. Either way, we sincerely appreciate you taking the time to share your experience with us.