Excellent
Based on 406 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an online gun shop with all types of guns for sale online, including shotguns, rifles, and handguns. We also carry gun accessories, hunting supplies, and other outdoor sporting gear.Whether it is for the first time gun owner, seasoned hunter, or military and law enforcement, we are here to provide the best gun shopping experience available on the web. Hinterland Outfitters prides itself in offering unmatched customer service.
Hinterlandoutfitters (hinterlandoutfitters.com) has 406 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
406 approved reviews, newest moderated first
Keith
Ordered because prices were better than competitors. One item was missing from my order, and contacting hinterland was easy. A representative answered the phone and my issue was promptly resolved. The missing item was shipped next day and hinterland paid the shipping. I will use this business again.
Nick
On the evening of December 16, 2023, I was searching for a specific firearm using its UPC on an aggregate website. I was pleased to find the firearm listed at a great price on your website. Following the instructions on your site, I emailed for a quote and received a response matching the advertised price. The website indicated that the item was in stock, so I proceeded with the purchase, entered my card details, and completed the transaction. I also took the necessary steps to arrange the transfer through my Federal Firearms License (FFL) dealer. However, I received an email from your team the following morning informing me of an inventory error and stating that the item was out of stock. The email also mentioned that all of your vendors were out of stock, and as a result, my order was cancelled. I understand that inventory errors can happen, but I must express my disappointment, particularly because I have since found that this firearm is available and in stock at several other retailers. This contradiction has left me feeling somewhat misled by the information provided by Hinterland Outfitters. Could you please provide further clarification on this situation? If the firearm becomes available again, would Hinterland Outfitters be willing to honor the originally quoted price? I had chosen to do business with your company based on the price and availability advertised, and this experience has been quite disheartening. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution. Thank you for your time and assistance.
Reply from HinterlandoutfittersDec 17, 2023
Thank you for taking the time to share your experience and feedback regarding your recent order with Hinterland Outfitters. We sincerely apologize for the inconvenience and disappointment caused by the cancellation of your order due to an inventory error. We strive to maintain accurate inventory information on our website, but unfortunately, discrepancies can occasionally occur due to system limitations or human error. In this instance, the firearm you ordered was incorrectly listed as available due to an error in both pricing and quantity on our website, and we do not currently have this item in stock in our warehouse. We understand how frustrating this can be, especially after you had taken steps to complete the transaction and arrange the transfer. As we noted on our site in our agreed-upon order policies when you placed the order, orders may be canceled in the event of an inventory error. Rest assured, the pending authorization hold has been voided and no charges were placed on your credit card. Regarding your observation about the availability of the firearm at other retailers, it's important to note that inventory levels can vary greatly between different dealers. While we aim to offer a wide range of products, there are times when certain items are not available through our suppliers, leading to out-of-stock situations on our end. We appreciate your query about the possibility of honoring the originally quoted price if the firearm becomes available again. Please understand that our pricing is subject to change based on various factors, including supplier costs and market conditions. However, we value your business and are committed to providing you with a positive experience. Should the item come back in stock in the near future, we will do our best to offer it to you at a competitive price, keeping in line with our current pricing policies. We understand that this situation has been disappointing for you, and we truly regret any inconvenience caused. We are continuously working to improve our inventory management system to prevent such issues in the future. Your feedback is important to us and will be used to make necessary improvements. Thank you again for your understanding and patience. We look forward to the opportunity to serve you better in the future.
C.
Great price I couldn’t pass up. Great communication throughout while dealing with a transfer. Would recommend.
Tom
Accurate product information and availability, fair pricing, good communication, and quick delivery. Could not ask for anything better.
Daniel J.
I ordered my gun 12 days ago, and is near as I can tell, my order hasn’t even been processed, yet, let alone shipped.
Reply from HinterlandoutfittersDec 15, 2023
Thank you for taking the time to share your concerns. We understand how important it is for our customers to receive their orders promptly and accurately, and we apologize for any confusion you may have experienced. Your order was shipped out yesterday from our warehouse within the agreed-upon estimated business days, and tracking information was already provided to you by email. If you did not receive the tracking email, you may want to check your email system's spam filter to see if it was mistakenly flagged. We are committed to providing the best service and experience to our customers. If there's anything else we can assist you with, or if you have further concerns regarding your order, please don't hesitate to contact us directly. Thank you for your patience and understanding. We value your business and are here to ensure your satisfaction.
David H M.
Good prices and fast shipping
William L.
Delivery was quick and on time.
R. H.
Great prices on reloading supplies, timely shipping when using their bulk rate shipping. Nice variety of brands. Now my #1 go to, replacing Midway increasing prices and higher shipping cost. Keep up the good work.
