HireRightReviews of hireright.com

Awful service and takes far too long

They want you to do the background check yourself. They request your paystubs from multiple employers from decades ago as if you kept those around, and then ask you to get in touch with the employer and find someone who can provide additional records. Never had a background check I had to do myself, I could have just sent my last few paystubs to the company that was hiring me and saved so much of my own time

Edited my earlier review. My difficulty was the communication with agents. They don't answer questions even if asked multiple times and on top of that start blaming me about not noticing some 7 days window. Never had such hard time to get my background check done. After some back and forth, I was able to get it done. But, it was done by pushing someone in my company who said that it is on me to check the dashboard everyday and provide things as there are no emails for missing/rejected things. Hardest part is if one of your W2 is missing, there is no way around it. I provided tax transcripts as directed but still they said it is unverified job. They wanted some specific document with company name and dates of employment, but a letter from my previous manager on letterhead is not enough. They could not say what document can substitute that requirement. I think Hireright believe that anyone who somehow cannot find an old W2 is a fraud.

I had to deal with Hireright for my background check last year. It was absolutely horrible experience all in all. They took long time to get anything done and in the end gave me wrong information about my status being completed even though it was not! This meant that I started my job over a month later (and was without any salary) because of their inexperience in what they are doing.

HireRight to hire this company is to HireWrong they "are" ineffective, inefficient and a master of none! ;0(

Service is very poor both to their client companies who hire them and the employee candidates who have to do their job for them. They charge me for their service and require my employees to have to reach out and get documents/reports that cost the candidates money. So they are being paid from both parties in essence and too lazy and cheap to pay for access to the large databases that other similar companies use to check candidates application information. Don't hire this company if you want your onboarding process to run smoothly and cost effective for all. I lost a candidate because they said they refuse to pay $180 worth of college transcript/verification codes via salary.com etc. If a company is using them, the company is cheap. Move on to a better employer who doesn't dump these cost on you!

I left the military with TS clearance, so my background check should have been so easy for them. Instead, it took this company several weeks to verify JUST my professional licenses and degrees. For one of my degrees, they spent over a week denying it because the school had changed their school designation of my second master’s degree to a “post master’s certificate” (change date was unclear) vs master’s as listed on my diploma (which HireRight had been provided). I had to call the school myself and get a letter generated to clarify, because they couldn’t seem to do it themselves. They then kept sending me missing documents emails after they essentially had EVERYTHING from day 1. I called the company and the lady kept blaming their internal review team. Bottom line, if I were running a business, I would not use hireright and would go another way with a more reputable company.

I would give these 1 star if i could! Im from the uk and a job i have received use them for background checks! All information submitted everything they asked for, theyve come back to me 3x now saying they cant accept it? Even though its what they asked for in black and white. Im currently self employed, have sent all my tax returns with name, address, etc UTR code and they must be the only company in the world who apparently cant accept this? Theres no more proof to give. A tax returns is definite proof my business existed, theyve also asked for a end date, but there isnt an end date as im still self employed till these checks go through. If you dare miss any jobs out against your cv to they pull you, they asked for certifications off college 15 year ago, which ive never had in any job and ive worked in government roles, and there background checks were simpler than this. This is a very intrusive background check that i honestly dont like and its making me want to pull out the job i was so looking forward to starting. Incompetent company