HiStripsReviews of histrips.com

Reply from HiStripsSep 2, 2026

Hi Sameh, We sincerely apologize for the issue with your order and for the frustration caused by the delay in communication. We have already replied to your email, and we hope to hear back from you so we can properly assist and resolve this issue for you. Please rest assured that we are here to help and will do our best to get this sorted out. We’re very sorry again for the inconvenience, and we appreciate your patience. Best regards,

Reply from HiStripsAug 30, 2026

Hi there, I’m really sorry for the confusion and for the issue this has caused. The Red Light Therapy device is water resistant, so it can be used in a bathroom or shower area. However, it is not waterproof, and we do not recommend placing it directly under the shower stream or exposing it to direct water pressure, especially around the charging port. I sincerely apologize if our advertising made this distinction unclear. We’d be happy to look into your specific situation and make sure we assist you properly. Please provide your order number and the email address used when placing the order so we can locate your purchase and have our support team assist you. Rest assured, we’re here to help resolve this for you.

Reply from HiStripsAug 28, 2026

Hi Meg, We’re really sorry to hear about your experience with the Onyx Band, and we sincerely apologize for the frustration caused by the return process. We understand how disappointing it is when the vibration isn’t strong enough to wake you reliably, especially when you purchased it specifically as an alarm for heavy sleepers. We’re also sorry that it took several email exchanges before you received the return instructions. We’d really like the opportunity to resolve this for you. Please provide your order number or the email address used to place your order here, and our support team will look into your case and help you with the next steps. Customer satisfaction is our top priority, and we’re committed to making this right.

Reply from HiStripsAug 23, 2026

Hi Emma, We’re really sorry to hear about your experience and apologize for the frustration caused. We respond to support emails daily, and we’re sorry if you haven’t received a reply from our team. We’d really like the opportunity to look into this and resolve the issue for you. Please provide your email address and order number here, and we’ll check your case and assist you directly. Thank you, and we hope to hear from you soon.

Reply from HiStripsAug 22, 2026

We’re sorry to hear about the delay and the trouble you’ve had getting an update. We’d definitely like to look into this and get it sorted for you. Could you please send us your order number and the email address used when placing the order? We’ll check the shipment status and see what’s going on with the Royal Mail tracking.

Reply from HiStripsAug 15, 2026

Hi Comro, We’re really sorry to hear that the Onyx Band didn’t wake you up and that it didn’t meet your expectations. With vibration-based alarms, some people do need a little time for their body to adjust to the vibration as a wake-up signal. However, we also understand that results can vary, especially for very deep sleepers. We’d really like the opportunity to resolve this for you. We’ve already requested your order number and email address so our support team can contact you directly and look into your experience. We’re committed to making this right and finding the best solution for you. Thank you for giving us the opportunity to help.

Reply from HiStripsAug 12, 2026

Hi there, I’m truly sorry to hear about your experience, and I sincerely apologize for the frustration caused by the delayed responses and the difficulty you experienced with your order. We take feedback like this seriously. We monitor our support emails every day, so we would really like to understand what happened in your particular case and review the communication history properly. Our goal is to help you and resolve your issue, not leave you feeling that you had to repeatedly reach out without receiving the assistance you needed. We’ve requested your order number and the email address used to place the order so we can locate your order and review your previous messages. Once we have those details, we’ll be able to investigate what happened with the cancellation request, the processing time, and the return situation and work toward an appropriate resolution. Again, I’m very sorry that your experience did not meet the level of service we aim to provide. We appreciate you bringing this to our attention, and we genuinely hope we can make this right for you.

Reply from HiStripsAug 11, 2026

Hi there, We’re truly sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it must have been to wait over a month for your order. Please rest assured that we’re here to help and would really appreciate the opportunity to look into this and make things right. Could you please provide your order number and the email address used for the purchase here? Once we have those details, we’ll check your order and do our best to resolve the issue in your favor. We sincerely apologize again for the poor experience and hope we can turn this around for you.