HiStripsReviews of histrips.com

Reply from HiStripsJul 17, 2026

Hi there, We're really sorry to read this. Based on what you've shared, it sounds like your emails may have been overlooked, and we sincerely apologize for that. We definitely don't want anyone waiting that long for a response. We're more than willing to help get this sorted for you. Could you please send us here your order number, that'll allow us to locate your request right away and look into what happened. Once we have your order details, we'll do everything we can to get this resolved as quickly as possible. We appreciate you bringing this to our attention and hope we can turn this experience around.

Reply from HiStripsJul 15, 2026

Hi Mike, Thanks for taking the time to leave your review. We're sorry to hear both about your experience with the product and the shipping delay. We've just sent you an email so we can work with you directly to make this right. Please have a look in your inbox when you have a moment, and we'll do everything we can to find a fair resolution. We look forward to hearing from you.

Reply from HiStripsJul 10, 2026

Hi Ivan, We're really sorry to hear about your experience, and we completely understand why you'd be frustrated. We'd really appreciate the chance to look into this properly and get it sorted for you. Please send us your name, the email address used for your order, and your order number by emailing us at [email protected]. Once we have those details, we'll review everything and work with you to resolve this as quickly as possible. Thanks for bringing this to our attention. We hope you'll give us the opportunity to make things right.

Reply from HiStripsJul 10, 2026

Hi Stuart, We're really sorry to hear about your experience. Delays, missing items, and having to repeatedly reach out to support just to get things sorted isn't the experience we want anyone to have, and we completely understand your frustration. We'd really appreciate the chance to look into this properly and make things right. Please send us your name, the email address used for your order, and your order number either here on Trustpilot or by emailing us at [email protected]. Once we have those details, we'll review everything and work with you to find the best possible resolution. Thank you for taking the time to leave your feedback. We genuinely appreciate it, and we hope to have the opportunity to turn this experience around.

Reply from HiStripsJul 9, 2026

Hi Rabia, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We have already reached out to you by email and hope you've received our message. We're committed to resolving your concerns, whether it's regarding the device or the subscription, and we're here to help find the best solution for you. We're currently waiting for your reply so we can assist you further and make this right. Thank you, and we hope to hear from you soon.

Reply from HiStripsJul 7, 2026

Hi Eliza, We're truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide, and we completely understand why you feel disappointed. We'd genuinely love the opportunity to help make this right. One thing we'd really like to understand is your comment about waiting weeks for replies, as this is not our normal response time. Our support team works hard to respond to customer emails every day, so we'd like to investigate what happened in your case and why your messages weren't handled as expected. Rest assured, we're here to help resolve this in your favor. We've requested your order information through Trustpilot. Once you provide it, we'll reach out to you directly, review your case thoroughly, and do everything we can to reach a fair resolution. Again, we're very sorry for your experience, and we hope you'll give us the opportunity to make this right.

Reply from HiStripsJul 4, 2026

Hi Roberto, Thank you for taking the time to share your feedback, and we're truly sorry to hear that the nasal strips didn't meet your expectations. We understand how frustrating it is when a product doesn't perform as expected, especially if it doesn't stay in place. This is certainly not the experience we want for our customers. Our support team has already reached out to you via email, and we hope to hear back from you soon so we can better understand what happened and work toward a resolution. Please reply to our email, and we'll be happy to assist you. We sincerely apologize again for the disappointment.

Reply from HiStripsJul 3, 2026

Hi Tiffany, We're truly sorry for the experience you had, and we completely understand your frustration. We've already replied to your email, and to resolve this as quickly as possible, we've processed a full refund for your order. There's no need to return the item, you may keep it as our gift or pass it along to a family member or friend. We sincerely apologize for the delay in shipping and for the inconvenience caused during the return process. We understand that this was intended to be a Father's Day gift, and we recognize how disappointing it was that it didn't arrive in time. We take full responsibility for falling short of your expectations. While we do ask for a photo in some return cases to verify the item's condition and help improve our quality control, we understand that, in your situation, this added to your frustration. That was never our intention, and we're sorry for the experience. Customer satisfaction is our highest priority, and we always aim to resolve any issues as fairly and quickly as possible. We value every piece of feedback we receive, as it helps us improve both our products and our service. Thank you again for your honest feedback, and we sincerely apologize for the disappointment. We wish you all the best.