HiStripsReviews of histrips.com

Reply from HiStripsJan 30, 2026

Lamentamos que las tiras no se hayan adherido correctamente en tu caso. La fijación puede verse afectada por factores como restos de aceite, sudor o cremas en la piel, pero aun así entendemos que tu experiencia no ha sido satisfactoria. Por favor, escríbenos a [email protected] con tu número de pedido para que podamos revisar tu caso y buscar una solución justa. Agradecemos que nos lo hayas comunicado y sentimos sinceramente las molestias ocasionadas.

Reply from HiStripsJan 30, 2026

We’re really sorry to read this, and we understand why you’d be frustrated, this is not the experience we want anyone to have. To clarify a few important points: we never enable automatic or recurring payments without an explicit opt-in, and we take any concern about unauthorized charges extremely seriously. If something appeared unclear or misleading in your case, that’s on us to review and explain properly. Regarding tracking, we agree that you should always have clear and verifiable shipment information. If that wasn’t communicated clearly or in a timely way, we sincerely apologize. That’s something we’re actively working to improve, especially for international orders. We regret that this reached the point of a PayPal escalation, but we respect your decision and will of course cooperate fully to resolve the case fairly. Our goal is never to delay or avoid responsibility — only to find the right solution. If you’re open to it, you can still contact us at [email protected] with your order details, and a senior member of our team will personally review what went wrong here. Thank you for taking the time to share this. Feedback like this, even when difficult to hear, helps us improve.

Reply from HiStripsJan 21, 2026

Hola, Queremos aclarar que la información de esta reseña no es correcta. Actualmente, no realizamos envíos a Chile, por lo que no habría sido posible completar una entrega a esa dirección. Además, todos los pedidos asociados a este caso han sido reembolsados en su totalidad. Entendemos que puedan surgir malentendidos, pero es importante señalar que las afirmaciones realizadas no reflejan lo que realmente ocurrió. Si existe alguna duda o necesitas revisar nuevamente la información, estaremos encantados de ayudarte a través de nuestros canales de atención. Gracias.

Reply from HiStripsNov 21, 2025

Hey, we want to address this clearly, what you’re saying isn’t accurate. We always refund customers when there’s an issue, and in your case we already processed your refund. We even emailed you about it, but haven’t received a reply back. If there’s anything still unresolved, just respond to our last email and we’ll take care of it immediately. We never leave customers without a solution.

Reply from HiStripsNov 5, 2025

Hey Becker, we’re really sorry to hear that, that’s definitely not the experience we want you to have. 😔 Our strips should last through intense activity, sweat, and movement, so something clearly went wrong here. We’d love to make it right, could you reach out to our support team with your order details? We’ll check what happened and find the best way to help you out. Appreciate you being a loyal customer and giving us another chance to fix this. 💪

Reply from HiStripsOct 18, 2025

We’re really sorry to hear about your experience, and we completely understand your frustration. A 9-day delivery is definitely not the level of service we aim to provide. Regarding the shipping insurance, it’s meant to offer additional peace of mind in case of loss or damage, but we’ll review your case to make sure everything was handled properly. Please reach out to our support team at [email protected] with your order details, we’ll personally look into this and make it right as quickly as possible.

Reply from HiStripsOct 13, 2025

We’re really sorry to hear this and completely understand your frustration. That’s definitely not the experience we want for you. Please reach out to our support team at [email protected] with your order number, we’ll make sure 100% this gets sorted right away and that your order reaches you as soon as possible. Thanks - HiStrips Team

Reply from HiStripsSep 25, 2025

Hi Michael, Thank you for taking the time to share such detailed feedback, we truly value it. We’re sorry to hear our products didn’t meet your expectations, especially during intense training or while sleeping. Our goal is to create premium solutions that perform and last, and it’s clear we fell short for you. We’d love the chance to make this right and learn more so we can improve. Could you email us at [email protected] with your order details? Our team will be happy to help with a replacement, refund, or a better fit recommendation. Your input helps us keep innovating and ensures we can provide the best experience possible. The HiStrips Team