Great
Based on 277 reviews
Hivelocity Hosting4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-end dedicated servers with exceptional pricing. Servers available all over the world and online within 15 minutes!VIEW DEDICATED SERVERSWhy Hivelocity
Hivelocity Hosting (hivelocity.net) has 277 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
277 approved reviews, newest moderated first
Shailesh H.
Excellent Service at a Great Price I can't speak more highly about the tech support. This is the key differentiator between hosting companies in my opinion. Without exception, they have in-depth knowledge and diagnose and solve issues that come up quickly. On top of that, they are on-site so they can pop over to check the hardware anytime. Server and networks are high-speed and well-maintained, and all this for a great price.
Jeffrey B.
Wonderful company! The are always easy to work with, they are fair and help you when you need them. I have been a customer for years and years. I recommend them for sure!
Glenn M.
I've had servers with Hivelocity for nearly 5 years now. In that time I've yet to experience a single network drop. We've had a few instances of hardware failing, however the support team is always on top of it quickly and usually has a resolution in less than an hour. I had a problem with a Linux server that I just couldn't solve. I contacted support and they were able to identify the problem. Resolve it and get my services back online with little downtime. This really saved us from a world of trouble. So far hosting with HV has been a great call.
Chris D.
I leased a dedicated server four years ago to move my VMWare-based development environment to the cloud, whilst retaining as much control as I could. I was unfamiliar with their Juniper-based firewall, so I also shipped them a Cisco ASA which they host for me in front of the server. Over the years I have had no problems whatsoever with availability or performance. On the very few occasions I needed support, this was always rapid and friendly.
Reply from Hivelocity HostingJul 19, 2023
Thank you Chris, we appreciate you, as well as your loyaty over the years! Warmest regards!
Pablo L.
Excelente compañia, respuesta inmediata y muy conforme con su trabajo.
Reply from Hivelocity HostingJun 22, 2023
Pablo agradecemos sus comentarios y es gratificante saber de su satisfacción. Nuestra ilusión es seguir creciendo con nuestros clientes y por supuesto dar lo mejor de nosotros para continuar proveyendo el mejor servicio posible. Gracias nuevamente por su feedback. Si necesita algo de nuestro equipo, no dude en comunicarse. ¡Que tengan un excelente día!
Richard S.
I've been with Hivelocity for over 5 years, hosting a charity. The servers have been as expected the customer support not so. Most the time was it was ok, sometimes it was exceptionally poor. (fitting cpu fans backwards!) Recently we had an nvme drive fail, which started to corrupt our data. I was on the server and immediately shut it down. When I asked that a block level image be take of the drive before any work was performed on it. I was told QOUTE: "Unfortuantely our team does not have the tools to do that in this circumstance. All of our imaging and backup/export tools work above that level, usually needing a working file system" He then went on to seek my permission to perform xfs_repair on the drive, telling me this could cause some damage!? What like the fact the drive is DYING you moron and using that tool like this with NO BACKUP to revert off is criminally dangerous in the hosting world. Simply unacceptable! So I did what they couldn't, made a block level image from half a world away with DDrescue. (opensource tools) When I then told them to leave the drive in and fit the new one, THEY REMOVED THE DRIVE! They also didn't fit the new drive correctly thereby, having to request that it be fitted AGAIN as it wasn't showing. I ended up re-imaging the replacement drive *cough from the image I made that they said couldn't be done! I've never experienced such ignorant and blindly dangerous behaviour, their "follow up" customer care was a joke and cemented me NEVER USING THIS COMPANY AGAIN. Just don't do it, please, mark my words the day a P1 critical fault happens, you're not going to be supported and you'll regret it like I did. I literately had to work AROUND their staff and as soon as that became apparent I moved us to a different hosting company. Not even an apology or ownership of their incompetent staff dangerous behaviour, in fact their "internal" review found nothing but professional responses. The way they handled this failure of THIER equipment has made me regret having given them a single penny! Hivelocity are NOT TO BE TRUSTED, SIMPLE! EDIT REPLY: This company removed the drive when I told them not too, re-read their reply.... He's outright lying now. That's not following explicit instructions! They're incredulous and worse have ZERO understanding of what IS an appropriate methodical disaster recovery process. You're a multi-million dollar international hosting company! That's not being meticulous, I WAS being meticulous! As for backups going awry, that can happen to the best of us, it's not that I didn't have backups, they just wasn't as up to date. Quite frankly even if my backups WAS 24hrs old I would of STILL recovered the data this way ensuring we lost barely an hours worth of data. The fact you can't even say sorry and respectfully listen to me without pushing the blame on me is disgusting! Your equipment failed and I did all the work, with almost no thanks to your staff it was like pulling teeth to work with them in all honesty. FACT: I recovered the data your staff couldn't even dream of understanding how to accomplish. That's so sad for a company of your size and stature. Shameful. Worse is how your treating me now... Disgraceful. Further Edit: I asked to be escalated to the service desk manager and I received the below reply.... I am beyond words. All I have tried doing it reaching someone technically literate enough to understand the grave failings they have and therefore help their company become better for their remaining customers, instead I am treated like this. They really don't care...
Reply from Hivelocity HostingJun 22, 2023
Mr. Smart, We appreciate your feedback and your long-term relationship with us at Hivelocity. It’s unfortunate to hear your recent experience hasn’t matched your previous years with us. Upon careful review of the tickets related to your server issue, we noticed there was no recorded dissent about the chosen course of action. Our team is meticulous about updating clients in real time about all decisions and steps taken, a protocol that was adhered to during your interaction, and at no point did you disagree with or ask us to not partake in a specific action. Nothing was done without your approval as once again the server is self-managed. It’s vital to understand that you have a self-managed server and do not subscribe to our bare metal server backup plan(s). This necessitates a client taking ownership of their data backups and implementing a robust backup plan. Our team often goes the extra mile, exceeding our SLA and SOP parameters, to support our clients. Still, we are not responsible for data protection or your backups on a self-managed server, and, any server administrator will tell you that you should have a robust backup plan in place to avoid or mitigate catastrophic failures because all hardware will eventually fail. For this reason, we strongly advise clients to prioritize a sound backup strategy when they have a self-managed server. Your concerns regarding the drive replacement have been noted, however, any perceived miscommunication during this process must be seen in the light of us following your explicit instructions as the server administrator. Hivelocity’s service is delivered by a team of professionals, deeply committed to their craft, and our track record is a testament to this commitment. We encourage open dialogue and would welcome any further input you may have on this matter. Thanks for your feedback; it plays a crucial role in our continuous improvement process. Update: Hivelocity does not engage in this type of behavior when working directly with our clients internally, nor do we externally, specifically in professional forums. You have every right to add your experience, as you have, and we also have the right to respond, as we have. We will not be responding to further rhetoric. Our customer's success and satisfaction is always our top priority. We sincerely hope that you can achieve both, whether in collaboration with our team or through alternative means. Thank you,
Sunil
always best..
Ron J.
I've been a Web pro since 1997 and I have worked with a ton of managed hosting providers, many of them are the largest names in the business. Invariably, I came to feel like I was just another small account and didn't warrant personalized attention. I discovered HiVelocity through a business associate and I was prepared to transition away from my current provider so I did some research and decided to give them a try. I am now in my third year as a customer and I love this team. They are always on target with commitments, very efficient at troubleshooting issues and very reasonably priced. I have experienced no discernible downtime since coming on board and I sleep well at night knowing that my Client's sites and digital assets are operational and secure. I highly recommend HiVelocity.
