H MartReviews of hmart.com

The Cashier who can’t speak English needs to be more trained, as well as customer service skill. Scanned my items twice and they keep insisted they are not due to language barrier. They need some better staff for the customer service even the staff don’t speak English well. at least know how to interacting customers with manner

Poor overall customer service quality + unfriendly return policy at the minimum, deceptive and scamming at the maximum. Also often times difficulties with communication and comprehension. If package is opened to see if item works for your purpose, then you can't return it.

I bought a kimchi refrigerator for$999.99 in Carrollton H mart 2 day later I went to Harry Hines their price was 899.99 I went Carrollton store ask match the price they said NO Reason is Harry Hines store must follow Carrollton price Non sense !

The physical stores are great, but the online one is the complete opposite. First, they have certain items that can't be shipped to certain zip codes, and it's not frozen or refrigerated things, which they actually do ship, but they're not even food or drinks. There could be a good reason why though. Also when they shipped my order, they refunded me for about half my order, didn't even send me an email beforehand to let me know. Also, maybe they shouldn't be showing things on their site that they're out of stock on, and let customers buy them. I hope their site becomes better. Also, they never replied to my inquiry.

the worst store in Canada especially the one in Vancouver downtown. was trying one of the clips & accidentally fell of my hair then the h logo came off. we asked for a new one & staff Rico was combative as if we’re stealing something when in fact their product is not of quality. We asked for manager to a discount but she kept saying there’s no manager. another staff Leah who is a liar for mixing ”I’ll check on it” to ”I’ll pay for it”. They keep saying they don’t know their supplier’s quality, etc…Better give your workers English proficiency exam. Eventually Leah called a manager & gave us 30% off. The security guy was really nice & understood what we’re saying. But Leah even cut the guy off when he was saying something. DO NOT BUY FROM H MART. they are a scam.

I want a boycott. Companies that never give back to consumers! They are truly unscrupulous businesses owners.

Let me be honest. I am Korean, so I would love to defend them as much as possible, but their online service is terrible. I am going on a road trip at the end of May, so I ordered 15 items on 5/9/25 to bring with me. They took my payment immediately, but the order status didn’t change until I reached out to cancel my order on 5/15/25, which was 6 days later. Their website states that the order process will take 1-3 days, and depending on the situation, it could take longer. That’s why I contacted them to cancel it since the status hadn’t changed, there was no notification, and by the time it arrives, I probably won’t even be home. (The order contains perishable items) When I reached out to cancel my order, they responded quickly and told me, “Unfortunately, we can’t cancel your order because it’s already been shipped and the shipment will arrive on Saturday at the latest.” I didn’t receive any tracking information or any update about the order. I replied back asking for the tracking information but received no response. I made a new inquiry about the tracking information but still haven’t received any response from the customer service team. Feeling clueless I checked my account and saw that the system had updated to “shipped” with the tracking information. It clearly wasn’t shipped out earlier like the customer service rep claimed. It was only shipped in a rush after I contacted them. The customer service rep is basically ignoring my e-mail since their job is “done” but it would be kind to let me know that the tracking information has been updated but probably doesn’t want to admit that they “rushed” my delivery due to their incompetency. Also, they canceled 4 items without even contacting me. They just rushed to ship out the package without informing me about the out of stock items, clearly prioritizing making money over customer service. It’s a very very shady business practice. Don’t use your Korean shady business tactics here in the States!

I used to shop at the Long Island City, Queens Hmart. Overall, the experience was ok till now. I went to the store with my shopping cart, but I did not purchase anything. On my way out of the store, I walked passed the customer service representative and she asked if I had checked out. I informed the personnel that I had not purchased anything and hence had no need to check out. The lady quickly jumped out of her register and demanded to search my shopping cart. My shopping cart had things from BJ's, which I purchased before walking over to HMart. The lady took my BJ's receipt and counted how many items were in my shopping cart. She returned the receipt and said "THANK YOU FOR SUPPORTING HMART," with no apology, or explanation as to why she searched my shopping cart. She made me feel like I was a thief. The personnel made me feel really disrespected and humiliated. There is no law requiring shoppers to buy anything when shopping at HMart. Because I carry my shopping cart and don't buy anything, you treat me as if I'm a thief. You should be ashamed!