Reply from Holdi-locks®May 22, 2023
Don't be discouraged, It may be an easy fix, with real long thin hair anything can make it tangle, I agree. I see you have one small and one large. The best fit for very long hair is two smalls connected. The large and small can be connected also. Before rolling, give the upper portion of the ponytail a twist or two to keep it from poofing out. Until you are sure of how tight it needs to be, use the twist ties included to see how far apart the two ends are. I like using the ties myself, they work as good as the button, it just need to be folded over, don't twist the twist ties. That way the can be reused over and over. Any stiff plastic coated wire tie that folds works, such as a coffee bean bag tie. The less elastic with fine hair the better. If it feels tangled, lightly shake the unit, often some fine hair does get into the folds of the elastic.
Folding hair and pinning is always less hassle. Fold hair going in an under direction starting where it is gathered, and slide a pin with an over lap of both sides, especially with fine hair, thicker hair roll, with less overlap, just straight thru.