Poor
Based on 133 reviews
BlueSnap2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish.BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments.And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow.With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com
BlueSnap (home.bluesnap.com) has 133 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
133 approved reviews, newest moderated first
420
I asked one simple question and they started to bombard me with different emails how they can't support my business but I never requested their service, I just asked one simple question and didn't get the answer..
Ecom L.
Funny blue snap answers to review, saying we have chargebacks... last chargeback was on November 11th last year, so for what potential chargebacks are you holding funds ? If there is no chargebacks anymore... second of all its a clear image that yous just dont want to give back money, yous try your best to make something up, but i will not stop till i get my funds, as this is nonsense. This company advertise on ecom empires, pretending that they accept dropshipping businesses and then tell you you broke there terms, they offer influencers to tell different information regarding what services they provide and then with there false advertising make you look like you broke some rules. Note they wait till you have more money in account then they block you!!! I will spread this word everywhere, one funny thing i know influencers personally that yous had advertised and we see what happens now ;) maybe good luck in your business
Reply from BlueSnapJan 23, 2020
Hi there, We are very sorry to read your review here. It seems as though the two reviews below could be related to the same account. Unfortunately, we are unable to verify your account details from this review, due to the lack of contact info you have provided via this site. If related and based on the feedback below, we reinforcing that BlueSnap received a high volume of shopper complaints for non-delivery & lack of response from you. You were also selling from a URL BlueSnap did not approve, so you were not compliant with our merchant agreement. As a result your account, we had to take the necessary actions and suspend your account. Per our Agreement, we communicated to you that funds can be held for 6 months to cover refunds & chargebacks, longer if chargebacks continue. You should have received a notice that your account and remaining balance are under review. If you need to get in touch with us please reach out to [email protected] and someone from our risk and compliance team can walk you through the issues we have seen with your account. We wish you the best of luck with your business.
Nerijus C.
Closed down our account put reserve on 38k and never received back, total fraud company. Making excuses to keep payments, which is illegal, by the law they cannot keep more than 180 days but they do it anyways. Need to report them everywhere and make sure nobody use them ever again.
Reply from BlueSnapJan 22, 2020
Hi Nerijus, Upon reviewing your account, BlueSnap received a high volume of shopper complaints for non-delivery & lack of response from you. You were also selling from a URL BlueSnap did not approve, so you were not compliant with our Agreement. As a result your account was suspended. Per our Agreement, funds can be held for 6 months to cover refunds & chargebacks, longer if chargebacks continue. You recently received a notice that your account and remaining balance are under review. Due to these circumstances, BlueSnap still cannot process for you at this time. We wish you the best of luck with your business.
Nick
Worst company i've ever dealt with. Put reserve on funds with no reason, just for having few chargebacks. ruined our business we had to close it down because they put reserve for 180 days and closed account so you cannot ever answer disputes or provide proof to win them. Reporting them to BBB. Who had similar experience advise to report them to BBB Total scam and fraud company.
Reply from BlueSnapJan 22, 2020
Hi Nick, Unfortunately due to little contact information provided via this review site, we are unable to track your account. Based on the feedback you have provided, we presume that the reason your account has been shut down is due to disputes already received and the high risk of more disputes – because of this, we are required to hold a portion of funds to protect you, your shoppers and BlueSnap from the potential loss due to chargebacks. If you want us to review your account again, please write to [email protected] and reference this review.
Cheney
It deserves ZERO starts. They became billing vendor for IM CREATOR. They sent me now the second email for a billing failure. No idea what the issue is. My card is good. The first time IMRS looked into it and resolved it although I don't know what they did since I am still using same card. The real issue is that there is no way to get in touch with support. They are NEVER there. You can send email, call and leave a message NO ONE EVER RESPONDS TO YOU. There is no customer service whatsoever. They suck. Not good when there are live websites on the line and you can't get a problem resolved. Advice: if you are dealing with a company that turns their billing over to this clownshow of a company, run the other way. A simple 5 minute call to fix turns into a weeks of aggravation and it is not worth it. So I'm working on using another platform for my websites so I don't have to deal with this idiocy any longer
Reply from BlueSnapDec 24, 2019
Hi there, We are sorry to read your review. First off, BlueSnap is a third party payment gateway service. We process payments on the behalf of merchants. It seems as though you were having an issue directly regarding your purchase through the merchant. We discussed with our support team and it looks like you were in touch with them and the issue has been resolved. You can see your ticket here: https://bluesnap.zendesk.com/hc/en-us/requests/new?ticket_form_id=232328 We apologize for any confusion you experienced. And, please feel free to contact our shopper support if you need assistance with anything else.
Jack
I have been using BlueSnap for a little over a year now. We built a custom integration, so the coding effort was a little intense, but they have all the functionality We need. I can’t speak about their support because we haven’t needed any! Deposits hit our bank account on time and their reporting is great - we know exactly what is going on with our sales.
Reply from BlueSnapDec 16, 2019
Hi Jack, Thank you for your positive review! We are happy to hear that our Platform is meeting your business's needs. Our team works hard to make sure our customers are always happy with our product features and functionality. We are happy to have you as a BlueSnap customer!
Davis
Wow terrible reviews for this company thank's for all reviewers for your advice, my advice to this company it's not deserving to say his name, because this bad reputation it's shame if you can't handle this business go away and let the big men's like paypal do the job, Hope the law take off this company
Reply from BlueSnapDec 13, 2019
Hi Davis, We are very sorry to hear this. At BlueSnap, our team works hard to make sure our prospective customers and current customers have the best experience with our services as possible. We'd love to uncover any issues or frustrations you may have encountered to better understand your situation and to improve our processes. Please send us a note to trustpilot @ bluesnap dot com so that we can investigate.
Ismail I.
Worst experience with a payment provider! I wish I read the comments here before working with Bluesnap. In the begining, I was so happy because my application is approved almost immadiately, and I started using their service. I was doing Facebook Ads and started making sales immadiately. Then, the next day I scaled my ads but there was no sales at all. Then I suspected and checked my website's checkout page, BlueSnap was not working! I checked my mails, and I saw that they were saying my application is declined, there was not any explanation, and they just stopped processing, did not give any extra time for me to move to a new processor. I lost so much money on Facebook Ads, but this is not the worst part. I wanted them to payout my sales. Customer support, Mark, said that I have no sales, so no payout. Then I sent him screen shot of my acoount balance in BlueSnap. Then he said that all of those sales will probably be refunded, so there will be no payout. I had so many transactions with the same website before and I got only one refund, zero chargeback. I sent him 2-3 more mails but none of them are answered. I do not recommend at all. Edit: What they say in the reply is totally true. After Mark did not answer me in couple days, I thought I will not get answer ever and wrote this review. However, then Alfonso answered me, and did everything they say in the reply. I was appreciated with your answer but I still want to give 2 stars because even you decide to not work with a business, I think you should give them some time to find another payment processor. If they did not stop processing immediately, I would not lose money on advertisement. Also, they offered me to send payout six months later if I send some documents. This does not make sense, even if I was scamming people, no one will apply for a chargeback 5 months later.
Reply from BlueSnapDec 16, 2019
Hi Ismail, Based on your feedback, we reviewed your account again. Our finding is that your business presents risk of a higher level of customer disputes than we allow. While we offered to pay you the funds, you did not provide the information requested to validate your identity and bank account for AML checks. Instead, we refunded all of your shoppers per our policy. We also found you sent a second application for the same business we already declined but with a different legal name. Unfortunately, BlueSnap still cannot process for you at this time. We wish you the best of luck with your business.
