Average
Based on 107 reviews
Homebaa3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space.With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Homebaa (homebaa.com) has 107 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
107 approved reviews, newest moderated first
Tina F.
I purchased a shoe cabinet. It is spacious and the wooden boards are really thick and do not give off any kind of smell at all. Highly recommended!
Reply from HomebaaAug 7, 2026
Thanks for your great review, Tina! Happy you love your new shoe cabinet — spacious, thick boards and no unpleasant smell is exactly what we aim for. Highly appreciate your recommendation😊
William L.
The first step of the instructions is literally “assemble the light” with no further help. I already regret this place.
Reply from HomebaaAug 3, 2026
Dear customer, We truly regret to hear your shopping experience was so frustrating, and we take all of your feedback very seriously. We're truly sorry the assembly instructions weren't helpful — "assemble the light" is far too vague, and we completely understand your frustration. We're working on improving our documentation. In the meantime, please reach out to our support team [email protected] and we'll walk you through the setup step by step. We want to make this right for you. Best regards, Homebaa Customer Support Team
Joie B.
Shopping at Homebaa was simply great. My new Hollywood inspired floor lamp was everything I was looking for. Lamp quality is solid, sturdy and esthetically pleasing. The length in delivery was to be expected; as the lamp was coming from overseas. Communication regarding shipping, location updates and expected delivery date was perfect. Not only was the purchase enjoyable but the customer service set a new bar. After building my lamp, I requested instruction on how to access the bulb. Quickly there after, I received a well-written and clearly stated E-Mail. The instructional video was excellent and covered every detail. Dulce with the Homebaa Service Team is A-List! Thank You Homebaa. -Joie B.
Reply from HomebaaAug 3, 2026
Thank you Joie for this amazing review! Delighted you love your Hollywood floor lamp. We’re proud Dulce and our team could deliver great support. Enjoy your lamp!
Val
Received the item faster than expected. Other reviewers online have said they waited a month, if not longer, while we received our item in a week. Unfortunately, we were not aware that an electrician would be required to wire the lamp. Which is also not clearly stated on the website. After already spending $200-300ish+ on a lamp, we were not wanting to spend even more to wire it. I also did not like the color of the lamp, I was expecting brass but the lamp is a very bright yellowy-orange gold that clashes with my decor/other brass items in my home. The biggest issue was attempting to return the lamp. Homebaa has to approve your reason for returns, in which they try to offer you a measly discount in exchange for keeping the item. Even in declining the $60-$70ish credit, they expected us to ship the item back to china, although we received the item from a US address, and pay the shipping there, and reimburse the free shipping we received when we initially purchased. They also expect everything to be packaged as if brand new - not an issue for us since we saw quickly that the color was wrong and read that wiring was required. Ultimately, the headache of all the back and forth made us give up on the return and we are now out a few hundred dollars. It's a shame the company sucks because they do have nice styles, but I will never risk purchasing from them again and would recommend that others don't. TLDR - wouldn't recommend this company at all, returns are difficult and costly
Reply from HomebaaJul 29, 2026
Dear customer, We truly regret to hear your shopping experience was so frustrating, and we take all of your feedback very seriously. We apologize for the confusion regarding two key points: the hardwired installation requirement of this lamp and its finish tone. We will update our product page immediately to highlight clearly that professional electrician installation is needed, and add more detailed photos to accurately show the gold finish, to avoid similar mismatches for future customers. We also understand your concerns about our return logistics policy. We want to have a direct conversation with you to find a proper resolution. Please kindly reach out to our support team @homebaa.com, and we will work together to explore viable options for you. We hope we can get a chance to make this right. Best regards, Homebaa Customer Support Team
Nadeem R.
I ordered a table lamp from this place. What I received did not look even close to the picture of the item. Absolutely awful experience with the purchase and subsequently the the their customer service
Reply from HomebaaJul 27, 2026
Dear customer, We are extremely sorry to know the table lamp you ordered does not match the product image, and you have had a terrible experience with our customer service. We sincerely apologize for this disappointing situation. We are improving our product control and after-sales communication to avoid such issues. Please contact us at [email protected] with relevant photos of the item. We are ready to provide you a full refund or free replacement to resolve this matter. We hope to have a chance to fix this for you. Best regards, Homebaa Customer Support Team
Mike D.
SHipping took a little while, but communication was great along the way and I am very thrilled with the look, quality and price of the light fixtures we got. I will be getting more.
Reply from HomebaaJul 29, 2026
Thank you！We appreciate your understanding regarding the shipping timeline, and we’re glad we could keep you updated well throughout the process. It means a lot to hear you love the appearance, quality and value of our light fixtures.We look forward to serving you again on your next order!
Robert M.
Wonderful quality and very responsive customer service
Reply from HomebaaJul 29, 2026
We can’t thank you enough for this great review! It’s our goal to deliver premium-quality goods and quick, helpful support for every customer. We’re glad we met your expectations, and hope to work with you again.
Caroline N.
This is a fraudulent scam company in China. Beware. They sent a lamp that was so cheaply and unsafely made. And it was completely bent. They refused to do a refund, telling me to bend it back into place. They asked for videos and said they could not open them to verify the damage. I have disputed the charge, and they refuse to issue a refund until I remove this review. Do not order from this company. The other positive reviews here are all fake/AI generated.
Reply from HomebaaJul 7, 2026
Dear customer, We are truly sorry to hear your order arrived damaged and that you had an unpleasant experience with our customer service team. Quality and product safety are our top priorities, and we sincerely apologize for the poorly packaged bent lamp and the unsatisfactory solution previously offered to you. We never intend to force customers to delete reviews for refunds, and all our positive reviews come from real customers’ genuine orders. We have followed up with our logistics and after-sales team to fix our inspection and packaging process to avoid similar damage in transit. We are ready to fully resolve your issue right away. Please send your damage video to our official service at [email protected]. so we can properly verify the problem. We can offer you a full refund or a free replacement without any extra cost, no requirement to remove your review at all. We hope to get a chance to make this right for you. Please contact us anytime via our support channel. Best regards, Homebaa Customer Support Team
