Excellent
Based on 11,925 reviews
Hone Health4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
11,925 approved reviews, newest moderated first
N. S.
I have had no problem connecting with the Dr. on Google Meet. There have been occasions with a slight delay, but largely prompt. Dr. Vickers has always used her time with me as an opportunity to educate me and provide me paths to address my concerns. She is legitimately caring and does not press me to end the session as soon as possible without regard for ensuring I am satisfied with the consult.
Rin
Natalie from Hone Health was amazing, knowledgeable, and friendly. The process was simple, and informative! The app, website, messaging and video meetings were helpful and clear. I got clear information, and wasn't pushed to make any choices, and was clearly educated to make the right decision. In addition, it was looked upon like a long-term solution, and not just a one time fix.
Jeff B.
Doctor Bedgood was great. Very personable and informative. I highly recommend her.
Brian
My experience has been great to this point. The doctors have been great and informative.
Scott L.
Dr. Todd was extremely knowledgeable and helped me understand everything at a basic level. He really listened to my questions and did not make it an awkward or a nervous experience at all. 5 stars for sure!
Jodi W.
Dr, Knight was excellent. She answered all of my questions and concerns with empathy. I am looking forward to beginning hormone therapy!
Ronnie C.
The absolute worst. I have been waiting a week for lab results. Are we in the stone ages? Most places have results within 48hrs
Reply from Hone HealthMar 5, 2026
Hey Ronnie, not in the stone ages at all! At-home lab results can take about 5-7 days from when the lab receives the sample. At lab draws are a bit faster, and results should be returned within 3-5 business days. These are all typical timelines with most labs. Also, there's a good chance your lab results are ready to view. I would check your spam/promotion folders for an email from Hone or try logging into your Hone account and checking if your labs are complete. Either way, the Care Team will be in touch soon to make sure we get you your results ASAP!
Roberta Y.
My experience with Hone did not start very well. The platform was confusing for me, especially regarding how their membership system works. When I first signed up, it was not clear that purchasing medication requires the Premium membership. From the way the consultation and lab tests are presented on the website, it gives the impression that you can proceed with treatment after the consultation. However, without the Premium plan, you cannot actually purchase the medication. In my opinion, this requirement should be explained much more clearly from the beginning so new users fully understand what they are signing up for. Because of this lack of clarity, I initially had a frustrating experience both with the platform and with customer support. Communication is mainly through email, which can make the process feel slow and difficult when you are trying to resolve something quickly. That said, after I posted my complaint, a member of the support team reached out and handled the situation very professionally. They took the time to explain how the system works, answered my questions, refunded the $50 cancellation fee that had been charged due to a scheduling issue that was not my fault, and also offered me a solution regarding the need for the Premium membership. I still believe the company should improve the transparency of its pricing structure and explain the Premium requirement more clearly to new customers. However, I do appreciate the effort made by the support representative to resolve the situation. For now, I’m giving the service another chance. I’m currently waiting for my medication to arrive and hope that from this point forward the experience will be smoother and more positive.
Reply from Hone HealthMar 5, 2026
Hey Roberta, I'd be lying if I said we can't improve across the board. Our Care Team is pretty amazing, but there are areas with communication were they can do better, and will do better. We got your back, though, trust me! I just want to go over a few things first, and add some more context. Members will NEVER be stuck with a cancellation fee if they encounter a tech hiccup or have trouble connecting. Even if they can't attend a consult, because life just happens sometimes – we don't screw them over. The key is to messaged us when an issue pops up, and we'll make sure it's corrected. Due to the nature of our service, our members didn't enjoy long hold times while agents looked into case on the phone, so we removed the contact number. However, we still offer phone support via HoneHealth.com/CareTeam. All you have to do is submit the best phone number to contact you at + day/time to call, and an agent will give you a ring. Since your ticket will include all of the necessary details, it makes the phone call more than just a "touch base" but a discussion about solutions and answers. The premium plan isn't something that's pushed on people, it's just a requirement to receive certain longevity care. Premium membership covers all of the necessary aspects of those care plans – for instance, TRT protocols require follow-up labs and doctor visits every 90-days. Additionally, premium membership covers expedited shipping of all medications and access to Hone's medical staff and Care Team 24/7. It's not cheap, but it's actually more affordable than traditional healthcare or other online providers. I'll stop there though – a member of our leadership team will be in touch ASAP and help get you back on track and make things better! Stay tuned!
