Aaron
My item arrived damaged due to poor…
My item arrived damaged due to poor packaging. I sent an email to the support email on the website. (cs@honestmed) on 04/30/26 asking if I could have a replacement sent out. I included all my order information and pictures. Never heard back.
Reply from HonestMed.comMay 12, 2026
We sincerely apologize that your item arrived damaged and for the frustration caused by the delay in communication. After reviewing our records, we were unable to locate any messages received from the email address attached to your order. However, one of our customer service representatives has since reached out directly regarding your reshipment. We truly apologize again for the delay in response and appreciate your patience as we work to make this right for you. Best regards, Honest Medical



