HoneyBookReviews of honeybook.com

As a customer, I am very dissatisfied with honeybook. I cringe everytime a provider uses Honeybook. Something a little as the details in receipt. I highly dislike honeybook. I had my provider just sign my receipt and note balance "0" and paid in full. Ridiculous. Bring back simplicity.

HoneyBook seems like a great resource for small businesses, however I have had no success with setting up my workflow and having the links to advance my clients to the next step in the process. Their AI communicates well and affirms documents and workflow are set up, however the workflow process never works, as intended. Another issue that I have is that is seems that the company wants to collect all of our client information AND to control it. The limitations on designing for functionality seems to be in place, so that when disconnecting with this provider you have to start from scratch all over again. I have not used their services for receiving payments because I don't trust that they will not overreach and take more than I expect to pay them for processing fees. I've read a few complaints through the Better Business Bureau and many of the responses by HoneyBook seem to be passing the buck and denying accountability. I connected my Canva account with HoneyBook and still can't upload projects and files without a lot of clicks and refreshes. After three weeks and absolutely no progress with increasing cash flow through this system, I'm very frustrated. Companies nowadays just want money-grabs, they don't seem concerned about the quality of their contributions to commerce. Big promises, tiny deliverables, and support that is often not support at all, but turns into double-work for the ones paying to receive service. SMH

I don’t find Honeybook to be the most user friendly app . I use it as an admin and team member and continually have issues with its functionality. It doesn’t appropriately block off meeting times based on my provided availability and i don’t receive notifications for meetings when new potential clients make the selection to meet with me. I do however like the pipeline and ability to stage clients based on where they are in the process but overall I do believe that the app could be improved with easier access to support.

It was fine until today. I was transferred over to Honeybook after the app I used was merged with HoneyBook. The problem I have is that I logged all of my hours for all of my clients' jobs using HoneyBook's feature for this. This morning, I went to log hours for a project and the feature was missing from all of my projects. I contacted customer support. I was told that this featured was removed as of today (Sept 8, 2027). Mind you, there were no notifications, no emails, no warning that this feature was to be removed by this date. I know because I went through every piece of correspondence sent by the app. Nothing. I now have thousands of dollars worth of logged hours gone. HoneyBook has expressed how sorry they are for me. How they understand that it is upsetting to me, etc. What they can't promise is that they will be able to access my log records. I will be left to guess what my clients owe me which will either ding them or me based on my estimates. Based on their lack of communication, I would strongly suggest finding another app to use.

There are so many frustrating issues with HoneyBook, but a few stand out as a caution to other vendors considering the platform. At one point, I asked a legitimate troubleshooting question in HoneyBook’s Facebook group after customer service had been unable to resolve the issue. HoneyBook removed the post. That was particularly concerning because it gave me the impression that criticism or discussion of problems with the platform was being suppressed rather than addressed openly. I’m a wedding vendor, and I’ve now had multiple planners tell me they actively dislike working with vendors who use HoneyBook because of how cumbersome the client/project structure is. Every job requires a new “project,” even when you’re working with the same planner repeatedly. From the planner’s side, this can result in separate projects and logins for different vendors using HoneyBook. It becomes unnecessarily confusing and frustrating. The financial side has similar problems. For example, if a client pays by credit card, you cannot easily see the actual net payment received from within that client’s project. You have to leave the project, go into the Finance section, and then locate the transaction there. There isn’t even a practical search field for this, so you may find yourself scrolling through transactions and matching dates and client names just to determine the amount you actually received after fees. And that’s really the larger problem: there are little workflow issues like this everywhere. Individually they may sound minor, but when you use the platform every day to run a business, they add up to an incredibly frustrating experience. HoneyBook has some attractive features and a polished appearance, but I would strongly recommend that established event professionals—especially those who regularly work with planners and repeat clients—look carefully at how the platform actually handles projects, collaborators, payments, and day-to-day administration before committing to it.

For years, I loved HB. But since you’ve implemented a bunch of changes, I'm forced to pay for a large number of features that I don’t even use. There needs to be more subscription options. I feel as though HB has actually abandoned the small business owners who used to use HB because of its unique and intentional subscription offers. It’s what made HB unique. The basic plan use to cover all of my needs. But because it only offers one active scheduler now, I am forced to pay almost double for a ton of things I don’t need or want. HB knows that it’s easier for loyal customers to just pay the obnoxious increases instead of moving CRM’s, so instead of honoring us, you’ve taken advantage and made what some of us actually need out of reach, so we can pay for all of the changes and “upgrades” that were made even though we are not the ones using them. The customer service is terrible, no one actually cares and only gives repetitive answers. No one actually asks “how could we make this better”. They’re professional stonewallers. And there’s no way to talk to someone on the phone. They could literally not care less. As a long time customer, I’ve never been more disappointed in a company’s lack of care for their loyal customers and their commitment to taking advantage of them. If HB actually cared about its customers, they would provide more subscription options that actually suit different business needs because at this rate you pay $35 for less than the most basic version used to come with, and have no choice but to pay for all of the features if you want more than that. You sell it as if there’s an in between, and there’s not. But there used to be, and it’s genuinely a disappointment.

I have used HoneyBook for years, but the recent price increases are making it hard to justify. HoneyBook frequently raises rates under the guise of adding new features, but these aren't tools my business actually uses. I wish they offered a tiered, 'basic' package so users could pay only for what they need and upgrade for advanced features. Additionally, the platform creates significant vendor lock-in, as it is incredibly difficult to migrate contract histories out of the system. Sadly, I am now planning to transition away from HoneyBook soon.

Very little support for those transitioning their entire business over. Timeline genius “integration” was way over sold…. It allows us to copy and paste a link…. That’s not integration. I do not like the built in scheduling system but our existing one doesn’t work well with honeybook. If would be nice if there were regular webinars, education and events to help users use honeybook to its full potential WITHOUT having to spend thousands more on a “Pro”.