Reply from HoriakadiJul 16, 2025
Hi Ileana,
I want to start by saying how truly sorry I am. You’re right to feel upset, and I take full responsibility for everything that’s gone wrong.
We sell mental health tools, and that comes with a deep responsibility. Many of us, including our customers, carry trauma, and trust is sacred. You trusted us, and we let you down, both in communication and delivery.
The truth is, we’re not a big company. It’s just me, my son, and a virtual assistant doing our best to run this small business with care and heart. But that doesn’t excuse the mistake we made.
When you sent your updated address, I thought I had changed it immediately. I even updated it myself from my phone. But now I see that it didn’t go through properly, and the package went to the old address. That’s 100% my fault. I shouldn’t have done it from my phone, and I’m truly sorry for the confusion and delay it caused.
We’ve now sent you a brand-new package on Monday, and it should be delivered this week.
Again, I truly seek your forgiveness. I understand how this experience may have felt like a betrayal, and I never want any of our customers, especially those who come to us for healing, to feel that way.
With sincere apologies,
Horia Kadi
