Pam N H.
Unauthorized charges
I liked the products but seeing unauthorized charges is a deal breaker for me. I will never purchase from this company again. I received a charge for $19. For what???? No email, no product. Every time I ordered something it was a one time purchase. I emailed the company twice with no response. I had to call my bank to dispute the charges and cancel my card. Such a headache to get a new card! Looking at reviews unauthorized charges seem to be a thing with this company!! Wish I had looked at those before purchasing.
Reply from HormifyOct 13, 2025
Hi Pam, Thank you for your feedback. We're sorry to hear about your experience. The $19 charge you mentioned is related to our Wellness Challenge program, which begins billing after the 14-day free trial. A reminder email is always sent one week in advance of the first charge. We couldn’t locate any support tickets under your name, so it’s possible your message didn’t come through. Please feel free to reach out directly to [email protected] so we can look into this for you. Our team responds to every inquiry, and we’d be happy to assist. We value every customer and aim to be fully transparent about our terms and communications. Sincerely, The Hormify Team



