HostfullyReviews of hostfully.com

We chose Hostfully because the platform itself appeared promising and the onboarding experience was, overall, quite positive. Unfortunately, our experience since then has been extremely frustrating. For weeks we have been trying to synchronise our guest house with Booking.com, with repeated assurances that the connection would be resolved “next week,” yet we are still not live. This has had a real negative financial impact on our business. Rooms have been sitting empty while potential guests book elsewhere. We are now seriously considering cancelling our subscription due to the poor handling of this matter, which raises concerns about how other issues might be managed in the future. It’s during situations like this that the facelessness and lack of accountability often felt with large tech organisations becomes particularly apparent. I have used other PMS platforms where listings were fully operational within a matter of weeks, so the ongoing delays and lack of resolution here have been disappointing. The system itself shows potential, but reliability, clear ownership of problems, and timely support are essential for hosts who rely on these tools to run a business. I hope this review helps others - it’s really a game of Russian roulette with these tech platforms.

We switched to Hostfully because we were sold on the fact that we could make a call and get an issue resolved. Not the case. Chat bot. Help button and maybe hours later someone responds after we’re away from the computer. AND it seems like our app freezer all the time.

Something is seriously wrong. No one is responding to serious issues. Their software isn’t working. They allowed a booking through under 31 days when it was set not to. The toy tax was not charged even though it was set to. The cleaning fee was not charged. I’ve reached out over and over no response. This is after two years with them. Something terrible is happening it’s costing me thousands. And no one is helping. Don’t go with them!

Seems like a great product after reviewing all the documentation (videos need a lot of help as most of the items are blurred out). The setup fee is $600 before you even have a chance to play around. They have no demo login to even try things out. They claim that it takes a while to configure the backend, but many other applications such as Tokeet and Guesty do that nicely without too much hassle. The product manager did reach out and send a link to a nice demo, but without a trial period this platform is dead. Too many platforms out there have pitfalls in various areas, and you can't tell from a simple demo. Unfortunately, until they have a trial, I won't be using this platform.