HostifyReviews of hostify.com

Since we have had the hostify for the last five years, our company has run differently from what we had in the past. Starting from the easy way to operate it, the integration, client service, upload new listings, set prices... Etc. Will never doubt that we are running in the Best pms in the industry.

I’ve been a Hostify client for more than 5 years, and it’s not easy to write a review like this, but I don’t want other people to lose their business like me. Recently, the software has been full of bugs and issues, which cause you to lose control over your listings and business. The integration between OTAs and PriceLabs is problematic, and every day there are new bugs and issues. The dark side of this software is the support. They have online support, but it takes them days to answer you. After that, since they don’t have enough knowledge of the software, they need to investigate every issue with the tech team. It can take the tech team years to take care of an issue (I have open issues since 2025 still). The worst part is that there is no one to talk to. You can have an issue for a long time, your business doesn’t work, you get booked with wrong prices only because they have a bug in the software, they can’t take care of it, and no one will be responsible. Unfortunately, because of them, I lost the management contract. I hope no one else will have this experience.

Llevamos varios meses trabajando exclusivamente con Hostify y, después de este tiempo, debemos decir que nuestra experiencia con el soporte está siendo francamente decepcionante. Venimos de trabajar con ICNEA y, cuando contratamos Hostify, esperábamos una mejora en organización, atención y capacidad de resolución. Sin embargo, nos estamos encontrando justamente con lo contrario. Cada vez que surge una incidencia que requiere una solución rápida, contactar con soporte se convierte en un proceso interminable. Se inicia una conversación, recibimos una respuesta, planteamos una nueva cuestión para poder avanzar y pueden pasar horas hasta obtener contestación. Así es imposible trabajar con normalidad. Estamos gestionando alojamientos turísticos, donde muchas incidencias necesitan resolverse en el momento, no varias horas después. No es razonable que una conversación de soporte que podría solucionarse en pocos minutos se prolongue durante horas o incluso días sin una respuesta clara ni una solución efectiva. La sensación que tenemos actualmente es que, si surge un problema realmente urgente, no podemos confiar en que Hostify vaya a darnos una solución a tiempo. Y eso, para nosotros, es especialmente grave. Sinceramente, estamos llegando a un punto en el que nos planteamos seriamente abandonar Hostify y trasladar toda nuestra operativa a otra plataforma que ofrezca un soporte verdaderamente eficaz y acorde con las necesidades de una empresa que trabaja diariamente con reservas y huéspedes. Esperamos que esta queja se tome en serio, porque nuestra continuidad con Hostify va a depender en gran medida de que se produzca una mejora inmediata y evidente en la atención y resolución de incidencias.

Llevo +6 años en el negocio de la renta vacacional, opero en destinos de México como Tulum, Playa del carmen, cuernavaca y guadalajara. He probado más de 5 PMS a lo largo de este tiempo y hostify es perfecto, es el mejor, el onboarding es muy realmente sencillo y muy rápido, el soporte 24/7 siempre disponible, cualquier problema más complejo lo resuelve tu account manager muy rápido.

Hostify has been a game changer for our vacation rental business. Managing multiple properties across different platforms has become incredibly easy thanks to its intuitive interface and powerful automation tools. The channel manager works flawlessly, helping us avoid overbookings and saving countless hours of manual work. The support team is outstanding—always responsive, knowledgeable, and willing to help whenever needed. We have also seen significant improvements in operational efficiency and guest communication since implementing Hostify. I highly recommend Hostify to any property manager looking for a reliable, scalable, and user-friendly solution to grow their business with confidence.

I was so excited to try Hostify however the experience has been far from great. The system offers so much on it's website and makes so many promises that they just don't deliver on - It is not a great system and the service has been slow, unprofessional and constently palmed off saying someone will get back to you - It just does not deliver on what they advertise that it can do!!

Llevo años usando Hostify y la verdad es que estoy encantado. La interfaz es muy sencilla, intuitiva y, al mismo tiempo, muy completa, lo que facilita muchísimo la gestión diaria. Quiero hacer una mención especial a mi fantástica Account Manager, Carla. Desde que me la asignaron, la atención al cliente ha mejorado radicalmente: siempre cercana, resolutiva y dispuesta a ayudar. Un 10 de 10 para Hostify. Totalmente recomendable.

Hostify is a great CMS that we are now using for more than a year! We appreciate the product interface, which is simple and practical, and especially the customer support which is terrific. We constantly have clear and detailed answer and the product is evolving as we are sharing feedbacks. Lastly, the price/quality ratio might be one of the best on the market. We definitely recommend for any property owner managing multi-units!