Hotel CheckoutReviews of hotelcheckout.net

Very nice stay. Lovely property. Friendly and helpful staff. Spacious rooms and nice breakfast buffet.

Very easy to book room without extra unnecessary questions.

Great stay love it. Be back

Very easy to book and reserved

Extremely disappointing customer service. We requested to reschedule our reservation at the Grand Bohemian in Asheville, NC after the Governor publicly urged people not to travel due to conditions. While the Governor may not have the legal authority under General Statutes to restrict driving, the guidance was clear and issued for public safety reasons. Despite this, the hotel refused to work with us in any reasonable way. There was no flexibility, no attempt at understanding the situation, and no meaningful customer service offered. What made it worse was receiving a generic, canned response that felt AI-generated rather than an honest or thoughtful explanation. In situations like this, transparency and basic courtesy go a long way. Unfortunately, neither was shown here. I would strongly reconsider booking with this property if you expect understanding or flexibility when circumstances are beyond your control.

Zero customer service response when all I wanted to do is move my reservation. Don't use this site!!!

From start to finish our one night stay was amazing- Michelle at the reception desk was so friendly and responsive as was all the employees we interacted with. I will definitely return and hopefully for a longer stay- great amenities!

it was very pleasant