HotelReservations.com Reviews | Read Customer Reviews of hotelreservations.com

HotelReservations.com Reviews | Read Customer Reviews of hotelreservations.com

HotelReservations.com reviews

462 approved reviews, newest moderated first

Terrence F.
Jul 3, 2014
Easiest thing to do was book!!!
It is an awesome experience, people are great
Reply from HotelReservations.comJul 7, 2014
Thanks, Terrence! We appreciate your feedback and hope to see you back on our site soon. HotelReservations.com TEAM
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Wendy C.
Jul 2, 2014
It is fast
very simple and fast to make the reservations
Reply from HotelReservations.comJul 7, 2014
Thanks, Wendy! Look forward to helping with your future hotel bookings. HotelReservations.com TEAM
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melody G.
Jul 2, 2014
you suck!
i have never heard of a hotel doing prepayment and then when i ended up cancelling after about 10 mins of making my reservation...it says i have to wait 30 days to get my refund! there is no phone number to talk to someone directly. we stay in hotels every week and never have i ever experienced such an experience of this. I want my money back ASAP!!!
Reply from HotelReservations.comJul 7, 2014
Hello, Melody. Thank you for your comments. Online booking sites generally require full payment at the time of booking, so this is not unique to us. Also, you misread the statement regarding 30 days. It states that it may take up to 30 days to appear on your monthly statement, which of course depends on your billing cycle. However, the funds are refunded immediately and can be seen in the current activity area of your online statement. Hope that helps. If you need further assistance, please contact [email protected]. HotelReservations.com TEAM
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MYOB
Jul 2, 2014
I am compeletly troubled by giving my personal information on this website.
My first hand experience was very good and I felt that they were efficient and I was pleased with the customer service. But, today i was contacted within 24 hours that my debit car/credit card that I have had for 14 years was compromised and they had canceled my card and I could not use it for 3 to 5 days until I receive my new card. I am troubled by this website.
Reply from HotelReservations.comJul 7, 2014
Hello, MYOB. Sorry that your credit card issue may have coincided with your booking online. All of our customer data is fully encrypted with the highest of security measures available, and we do not store any credit card information on our servers. Hope you got the situation resolved and that we can help with future bookings. HotelReservations.com TEAM
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Doris M.
Jul 1, 2014
Fine
The reservationist was quite helpful and I would deal with them again.
Reply from HotelReservations.comJul 7, 2014
Thanks, Doris! Happy to hear about your experience and look forward to serving your hotel needs in the future. HotelReservations.com TEAM
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Diane E.
Jul 1, 2014
AWESOME, but!!!!!!!
I have been promised a $50 Rebate to be sent to my email address but I have not receive it. :(((
Reply from HotelReservations.comJul 7, 2014
Hello, Diane. If you require further assistance with this, please contact [email protected] and they can help. HotelReservations.com TEAM
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Janet
Jul 1, 2014
had some issues
I wanted to request a room near the elevator & to choose only 1 guest, but I never saw a place to do that. I had to call customer service in order to request the room and they could not guarantee that. I didn't like the idea that as soon as I opened the location website it automatically went to this booking site.
Reply from HotelReservations.comJul 7, 2014
Thanks, Janet. We appreciate your feedback. Specific room location requests have to be completed after the booking is made and directly with the property. Most of the time, the hotel is unable to guarantee these types of requests, but they certainly do their best to accommodate them. Hopefully we can help with your future hotel bookings. HotelReservations.com TEAM
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Carolyn D.
Jun 30, 2014
Good experience
The representative was extremely helpful with my reservations. She also answered all my questions courteously. A good experience. I would work with them in the future.
Reply from HotelReservations.comJul 7, 2014
Thanks, Carolyn! Look forward to helping with future hotel stays for you. HotelReservations.com TEAM
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