Excellent
Based on 23 reviews
Hotely4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With Hotely, you can book hotels around the world at great prices. We use AI and a wide network of hotel connections to compare rates, so you can save on every stay. Our team has more than 20 years of experience in travel, and our support is here for you 24/7.
Hotely (hotely.travel) has 23 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
23 approved reviews, newest moderated first
Bernard G.
Great company. Real focus on customer service and quality rooms. Some of the most competitive prices on the market!
Reply from HotelyOct 21, 2026
Thank you, Bernard! Great service and great prices is exactly what we're building. The Hotely team
Consumer
Absolutely amazing experience! The website was incredibly easy to use, modern, and well designed. Finding the perfect hotel was quick and effortless, and the AI made the entire process feel personalized and convenient. Everything was smooth, straightforward, and saved me so much time. Definitely a game changer for booking hotels. Highly recommend!
Reply from HotelyOct 21, 2026
Thank you! Glad finding the right hotel was quick and easy for you. The Hotely team
אליה א.
Loved the service Thank you! Really enjoyed the stay
Maestro
Great service , hotel had issue with time of arrival , Hotely team helped me , so I can checkin to Hotel , was in last minute change and Hotely team really helped me , highly recommended , also price was very good
Reply from HotelyOct 21, 2026
Thank you! Glad our team could sort out your check-in at the last minute. The Hotely team
Daryl F.
Hotely was great to work with. I missed my day to cancel my reservation due to my mother being diagnosed with cancer but the staff at Hotely were understanding and helped me out when I needed it most. They let me cancel my reservation and provided a full refund. These guys are wonderful to work with.
Reply from HotelyOct 21, 2026
Thank you, Daryl, and we hope your mother is doing well. We're glad we could help when it mattered. The Hotely team
Yulia M.
The booking experience was amazing for me as well as the customer support. Thank you!
Reply from HotelyOct 21, 2026
Thank you, Yulia! Glad booking and support both went smoothly. The Hotely team
Karim B.
Do Not Book With Them, Made a hotel booking on Friday Oct 9th and my reservation was 13th Oct. i received a call 13th Oct ( the travel day ) from these guys telling me your hotel booking was cancelled! but guys i have already a confirmation email ?? oh sorry sir this confirmation is not valid anymore !!! WHATTT ??? ended up with no hotel booking at my travel day ?? where am i going to sleep ? on the Street sir , the weather is good now! please stay away from them ,,, very very very bad!
Reply from HotelyOct 21, 2026
Hi Karim, we’re truly sorry. The hotel was overbooked and could not honour your reservation, and the replacement hotel did not have your booking ready either. We help many travelers every day and this is exactly what we work hard to prevent, so we refunded you in full the same day. If there’s anything else we can do, please email [email protected] and we’ll handle it personally. The Hotely team
Steven Y.
Very negative experience, I needed to make a simple change to the date of the reservation and called less than a few hours after realizing this and making the original booking. The team did not communicate with the actual hotel and refused to make this change for me. I was able to speak to the hotel and they made the change quite easily.
Reply from HotelyOct 21, 2026
Hi Steven, thank you for your feedback, and we’re sorry for the frustration. Your booking was a non-refundable rate, so a date change needs approval from both the hotel and our supplier. When you called, our team contacted both, and both declined the change at that time, so we couldn’t move the dates on our side. We’re glad the hotel was able to help you directly in the end. If anything is still open on this booking, please email [email protected] and we’ll look at it personally. The Hotely team
