Housecall ProReviews of housecallpro.com

Customer service not very helpful and software was confusing.

Housecall Pro has been a game changer for my small business as a solo operator. It has helped me free up a lot of time and stay organized. I use their phone service, AI CSR, scheduling, estimates, invoicing, and payment processing. Everything works together pretty seamlessly and gets the job done. It has worked really well for my business, and I’m very happy with it.

We always did excellent work but we had a 2.3 Google rating primarily due to poor communication with our customers. Housecall Pro has made our communication much better and now we have a 4.9 rating on Google, which is driving more people to our services.

They did not send this to my HCP account. I am the owner of Final Trace Wildlife Solutions, LLC. This system was great in the beginning. For the first year I was a happy camper. As my business grew so did our needs. We added phone lines, went to the Max plan, added accounting and payroll and that is when everything went to crap. Customer service is good once you get someone who has enough common sense not to bathe with a hair dryer. Accounting is friggin joke. Took them over 15 days to get my books back to me for review...they constantly asked me to upload documents I've already uploaded two other times. It was one excuse after another. Payroll is another thing. FYI...it's done by a third party vendor and is not handled in house...had the dumbass on the "blue chat bubble" had just told me that, It would have never escalated to the point that it did. I was double charged for Service Plans from the very start so they wanted to give me a "Credit" instead of a refund...Raise enough hell and they will refund it. I have had a kid on the payroll for 10 months...who I FIRED 9 months ago and they still have not removed him from the payroll. Their expense account is a cool feature until you card is hacked and then your secretary's card is hacked then yours hacked again and then your lead tech's card hacked two days later! I am sure they will regret giving me the opportunity to speak out about my experience...or...I am sure it will never be published. We'll see how it goes from here. Needless to say I have shut down every thing in my HPC account except the few things I am still moving to the new system. Would I recommend HCP...uh...HELL NO!

HCP has worked well for us.

I am an owner/operator of a carpet cleaning business and Housecall Pro has been excellent. The walkthrough was very informative and the system is easy to use. Admittedly, I only use a small portion was what the entire platform can offer, but I am excited to scale with Housecall Pro. I believe the tools are there for me to be able to manage my business as it grows. However, the app is ok. I wish there were more options when adding jobs while on site, but my wife (COO) has the app, and is able to keep track of me and my day. Finally, the support has been phenomenal. Anytime I've needed any help, I have been able to chat with someone and they've been very responsive. Housecall Pro also manages my website, which I am very happy with. They are always willing to help and are attentive when it comes to my requests. Overall, my experience has been wonderful and the only reason for 4 stars is the app. I would recommend this platform to any starting business.

Overall, Housecall Pro has been a solid platform for running our service business. It keeps scheduling, estimates, invoices, customer information, and payments organized in one place, and it has definitely helped us streamline our day-to-day operations. That said, there are a few areas I’d really like to see improved. Customer service can be frustrating unless you’re paying for a higher level of support, and when changes are made inside the software, I wish customers were given better advance notice before those changes go live. It can be difficult when you log in and something you rely on has suddenly been changed. I also don’t love having to pay an additional fee to receive same-day access to money we’ve already earned. For a small service business, cash flow matters, and faster access to your own funds shouldn’t necessarily come with another charge. Even with those frustrations, Housecall Pro offers a lot of useful tools and has been an important part of keeping our business organized. There’s definitely room for improvement, especially with communication, support, and payment processing, but overall it’s a good platform that we continue to use.

Hausecall pro has been great since day one It is not hard to use it and apply it to your business