Reply from HouseJetAug 6, 2025
We genuinely appreciate you taking the time to share your experience, even though we’re sorry to hear it wasn’t what you hoped for. We understand how frustrating it can feel when results don’t align with expectations, and your feedback gives us the opportunity to improve.
To clarify for transparency, our records indicate that your account was inactive for an extended period (abandoned on 2/27/25) and the required activity for the referral guarantee wasn’t completed, such as consistent follow-up or use of the full tools available. Of the 31 leads provided, our system shows an average of one call per lead logged, which falls short of our recommended outreach cadence (10–16+ touches per lead, including call, text, email, and automation).
That said, we take all concerns seriously. We’re continuously working to refine lead quality, improve support, and make it easier for agents to succeed with our system. We’re sorry to have missed the mark in your experience and wish you the best in your real estate journey.
If you’d like to revisit any part of your experience or speak directly with a team member, we’re happy to connect.