Bad
Based on 42 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Houseofceylan is listed under Clothing & Underwear in DOVER, Delaware.
Houseofceylan (houseofceylan.com) has 42 customer reviews on Folks Told, with an average rating of 1.0 out of 5.
42 approved reviews, newest moderated first
A M.
I placed an order on 4/6 and today is 4/24 and still do not have it. Each time I asked how long for delivery, no one answers, but says thank you for your patience and they will check into it and let me know. What is there to say owner of this store except that you have a failed service. I will not recommend or order anything from this outfit again.
Dr. Gwendolyn de A.
WTF, CHEAP clothing that wont even fit a child! Misleading Advertising, Quality disparities and slow delivery. There is NO direct Customer Service Number. DO NOT BUY !!
Reply from HouseofceylanMay 1, 2026
Dear Customer, We sincerely apologize for the delay in your order and the lack of clear communication you’ve experienced. This is certainly not the standard of service we aim to provide at houseofceylan. We have recently been managing an exceptionally high volume of orders, which has caused some unforeseen delays in our logistics and support response times. Please be assured that we are not ignoring your concerns; we are working diligently to resolve every inquiry. We provide updates and support to every customer through both email and phone. We would like to personally look into your delivery status and provide you with a definitive answer immediately. Please reach out to us directly so we can prioritize your case: Email: [email protected] Phone: +1 (551) 213-2282 Your patience means a lot to us as we work to improve our systems to better serve you. We are committed to making this right. Best regards, The houseofceylan Team
isabella E.
HORRIBLE!! DO NOT PURCHASE FROM THIS STORE. THE CLOTHING QUALITY IS HORRIBLE!! I ordered a dress and nothing like the picture. I have been in touch via email with the company and they are giving me the run around. Telling me the phone systems are changing, they're very busy with all other customers. Tried to give me a 40% refund and I could keep my product. This has been ongoing since the 12th of April and as of now April 24, I'm still trying to get a response. They will not offer a refund, exchange. Absolutely nothing. The dress was so small. Not an average small. This company is terrible. They lie, cheat you out of money. They are a scam.
Reply from HouseofceylanMay 1, 2026
Dear Customer, We sincerely apologize for the frustration you’ve experienced regarding your return and the communication process. At houseofceylan, it is never our intention to make the refund process difficult or to disregard our customers' preferences. We understand your disappointment with the product quality and sizing, as well as your request to communicate primarily via email. Due to a recent high volume of orders and inquiries, our team has been working through an extensive queue, which has unfortunately led to delays in providing clear instructions and processing full refunds. We want to resolve this matter to your full satisfaction and ensure your case is handled according to your preferences. Please allow us to review your order details and rectify the refund discrepancy immediately. You can reach us through our official channels, and we will prioritize an email-based resolution for you: Email: [email protected] Phone: +1 (551) 213-2282 Please rest assured that we are committed to returning every message and solving every issue, as we value the trust of our community. We look forward to settling this for you right away. Best regards, The houseofceylan Team
Michelle
I ordered a dress and overalls back in March of 2026. I received the items on April 5. None of the items fit. The dress was way too small and the overalls were huge. I have been in touch via email with the company and they are giving me the run around. Telling me the phone systems are changing, they're very busy with all other customers. Tried to give me a 40% refund and I could keep my product. This has been ongoing since the 5th of April. They will not offer a refund, exchange. Absolutely nothing. The dress was so small. Not an average small. This company is terrible. They lie, cheat you out of money. They are a scam.
Cheryl O.
All I can say is NEVER BUY FROM THIS COMPANY THEY SEND YOU YOUR ORDER IN A SIZE YOU NEVER ORDERED THEN TO GET YOUR MONEY BACK IS A NIGHTMARE RETURN POSTAGE IS SO EXPENSIVE. ALWAY PAY BY PAYPAL SO YOU CAN FIGHT YOUR CASE. READ U TUBE COMMENTS THEY ARE HORRIFIC....HEED THIS WARNING
Bronwyn L.
Scam, scam scam, do not waste your money or time. The item I recieve while somewhat like the item looks on the website is different colours and different print. The material is horrendous. When I contacted about return they sent me 3 different emails offering different strategies and Small increasing increments to encourage me to keep the item. After the third email when I said I still wanted to return the item they then asked for my phone number for someone to call me. What a scam! They messed with the wrong person. They can keep their 20% restocking fee, and Ill pay to ship the air Balloon dress they shipped instead of the elegant photo online and lesson learned. Dont waste your money or time because they will take up days and hours of your time just trying to return a simple item. You scammed me once but never again.
Reply from HouseofceylanMay 1, 2026
Dear Customer, We are sincerely sorry to hear about your experience and the frustration our return process has caused you. At houseofceylan, we aim to provide products that perfectly match our online descriptions, and it is clear we did not meet your expectations this time. Please accept our apologies for the repetitive communication you received regarding your return. Our intention was to offer immediate alternatives, but we understand this felt like a delay rather than a solution. We are currently managing a very high volume of orders, which has unfortunately impacted our usual response efficiency. We want to assure you that we are a legitimate business dedicated to our customers' satisfaction. We do provide follow-up and solutions to every single customer through both email and phone. We would like to rectify this situation and process your return without further complications. Please contact us directly so we can prioritize your case and provide a resolution that respects your time and your original request: Email: [email protected] Phone: +1 (551) 213-2282 We value your feedback and are committed to making this right. Best regards, The houseofceylan Team
Renee
Sizing completely way out of whack- the claim they pride themselves in sizing up- when you order a 2XL because you usually fit a L you don’t expect to fit only my mother who wears a S. Further - if you look up the definition of a ‘sweater’- needs to be knit or crochet- not flattened pressed polyester. No stitch or crochet in sight. What a joke! And even funnier is their return policy- our city is going to have the best dressed homeless people around. I will make sure they give a nod to House of Ceylan!
Reply from HouseofceylanMay 1, 2026
Bu müşteri için beden uyumsuzluğu ve iade/değişim konusundaki hayal kırıklığını gidermeye yönelik, profesyonel ve çözüm odaklı yanıtım aşağıdadır: Dear Customer, We are very sorry to hear about your experience with the jacket and the frustration you’ve encountered regarding your exchange request. At houseofceylan, our goal is to ensure every customer is happy with both the quality and the fit of our items, and it is clear we did not meet that standard for you. Please accept our apologies for the lack of flexibility you experienced. We are currently navigating a period of very high demand, which has unfortunately led to delays and some rigidness in our support processes. However, we want to make this right. We prioritize responding to every single customer and finding a solution that works. We would like to personally review your case to assist with a more suitable solution, whether that involves a return or an exchange for a size that fits you perfectly. Please reach out to us directly so we can resolve this for you immediately: Email: [email protected] Phone: +1 (551) 213-2282 We value your feedback as it helps us improve, and we hope to have the chance to provide you with the quality service you expect from us. Best regards, The houseofceylan Team
Alana
My jacket arrived, quality was awful. I ordered a large which I normally buy and even though I measured with their sizes, their jacket was far to tight. I asked for a refund but they wouldn't then i asked to exchange it for a larger size and I would pay for return postage but they would not accommodate it either. I Won't be shopping with these guys again. Very disappointed. DO NOT ORDER FROM THESE GUYS.
