HPMS Inc. dba The Therapy ConnectionReviews of hpms.com

I've been using HPMS's Thera Putty (red-6oz) for years now, and it has really helped with the arthritis in my hands. Also, they shipped the putty out very quickly, and it arrived within a few days. Thanks!

My order number is 41964, placed 09/09/2023 at 02:50PM. The order was processed on 09/12 I paid for expedited shipment. Canada - Expedited - 3 - 5 Business Days The product cost $47.99 Shipping Cost: $40.72 Grand Total: $88.71 UPS showed up with the package 9/20 that is 7 business days which is outside the 2-5 days noted above. And then demanded $39.22 in brokerage fees which included the 5% Canadian sales tax This was never disclosed when I ordered. If the order was shipped via USPS it would have taken the 9 calendar days it took to get to me and I would not have any brokerage fees. I have refused to pay UPS this ridicules fee so they are returning my order to you. I would have called you but I can't find a phone number to call. I expect to get my payment refunded or I will make a claim to Visa to deal with this matter.

Ease of ordering and availability were great!

Easy to order and find what I was looking for!!!

Great experience. I would buy again

Easy ordering, fast delivery, nice discount for reorder.

Excellent product, fits well. Arrived in a timely manner, and a very high-quality item compared to others that I’ve had in the past.

Exactly as promised and prompt delivery.