HSN, Inc.Reviews of hsn.com

Always nice gesture when a company gives Flexpay options ( time Payments) roommate and I ordered portable air Conditioners , absolutel dream, both Disabled and Hot New Mexico heat is suffering, HSN solved that problem with flexpay , nice customer service, resolution oriented, vary professional

I tried to order a Hewlett-Packard laptop computer through HSN. I signed up to get it through the FlexPay system, which would have been six payments of $99 each. I also signed up for one year of service in case something went wrong with the laptop. They said I was not eligible to participate in the flex pay system for some reason, possibly Financial, and said they were canceling the order. However, they went and took the $158, which was the first payment for the laptop under the flex pay system, plus the $99 for the service contract, out of my account. When I called, the customer service representative that she apologized and said that I was not eligible to do the flex pay system. So I guess that if you have some medical problems like I do, including type 1 diabetes for which I must wear an insulin pump 24 hours a day, and you have had some financial difficulties because of these things, you are penalized by this company but they don't hesitate to take your money. She said it would be refunded within 3 business days. I will certainly keep a lookout for it. This is the last time I ever do business with HSN.

Terrible support!!!!!!!!!! got only half my order , contacted HSN and they told me to contact the manufacturer, which shouldn't be my job since I ordered it from HSN, but I did , and the manufacture said they couldn't help me and instructed me to contact HSN, so I did and asked them to just refund me the money on the part of the order I didn't receive, I lost $6 on doing so but it was the best six dollars I've spent in a long time , glad this situation is over LESSON LEARNED :DO NOT ORDER FROM HSN

Expect your information to stay at the HSN FOREVER! I closed my account thinking my info would be removed from their data base. Nope! If they ever get hacked your information is out there for the picking! I had to close my credit card for safety! Now I only use HSN to see items I'll buy from a different web store or locally!

Love this network, no unresolved issues for 20 years. Flex pay can't be beat for consumers on tight budgets, you can even use flex pay on debit card so yo don't have to pay interest. Watch your email for coupons and incentives, also the brand quality is amazing, some designers Exclusive only to the network. Happy shopping, I would recommend this site, also very user friendly.

Worst company I have EVER dealt with, so unprofessional and rude!

If I could give HSN no stars I would. Needing a laptop I thought I could wait for one week for shipping so I bought one last Thursday. Received an email stating my order was confirmed and on its way, 5 minutes later I get another email advising me my order has been cancelled. Slightly annoyed, I contacted HSN wanting a refund of my funds that was taken out of my bank account already, I was advised it was just a pre authorization and that should drop off the next day. Come Friday nothing so I call them again to be told it may take up to 30 days to process, that didn't sound right so I called in the afternoon to be told they already authorized the bank to realease my funds and I should see it in my bank account on Monday. Monday came and still no funds so I called them again and was told they would contact my bank a second time, the lady blamed the hurricane for this delay as their systems were done, she also assured me my funds will be available on Tuesday. Tuesday came and nothing so I called on Tuesday afternoon and was told it should definitely be in my account on Wednesday. Wednesday came and still nothing so I called and was given a 10 digit reference number to give to my bank for the authorization of my refund, called my bank and they have never heard of such a number. So I called today, Thursday, and was transferred to a supervisor. He apologized and said that was a wrong reference number and he gave me a 6 digit reference number and advised me they contacted my bank yesterday to release the authorization of my funds. It's been one week with excuse after excuse from HSN, hopefully this is the correct reference number and they stop with their excuses and lies. Terrible, terrible service, I wish I never used them in the first place!!!!! I have just read the reviews on the Consumer Affairs website and now realize I'm not the only one going through these problems with HSN there's so many others who have had this very bad experience with this company. I wish I read those reviews before I used HSN.

Ordered a dash cam from HSN thinking it was a great price. While waiting for it a friend told me it wasn't a great price so I decided not to keep it. I opened the outside box that held the return label without even opening the dash cam box inside and sealed it up and took it to my UPS store to return. That was ONLY 4 days after receiving it! I never received a credit so called HSN the rep said it WAS received and sent back to the factory, will receive credit in 7-10 days. Didn't so called again...was told the exact same thing by the 2nd rep. He said if I didn't receive the credit by August 9th to call. Called on the 10th and was told by 3rd rep NO was never received anything, what is the tracking #? I didn't have one so she wouldn't help me! Called AGAIN and the 4th rep said they did NOT receive it and gave me the tracking number! The local UPS store won't help, UPS won't help and HSN who I've spent hundreds of dollars with this summer won't help! Don't even use them ever! They do not stand by their customers! They used to many years ago...not now!