Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Patrícia
it was not good
Reply from Hubble ContactsJan 6, 2021
Hi Patricia, Thank you for taking the time to leave this review. I’m sorry that your experience did not match your expectations. We would love to know why, so that we can deliver a better experience next time. To do this, I’ll be in touch shortly via email. Again, thank you for your feedback! Best, Roxanne
Kyle
Hey have terrible customer service. They told me that they couldn’t provide me the prescription I need. They worded the reply as if they was going to cancel my subscription. Then I get a charge from them. I get the wrong prescription from them. When I complained and asked for a refund. They fought me tooth and nail. Till I called them out of Facebook. They was more then happy to refund me then.
Reply from Hubble ContactsJan 6, 2021
Hi, Kyle, Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates over email. This is on us. I see that your concern has been forwarded our corporate customer experience team. We will do everything we can to make sure this doesn’t happen again. Meanwhile, we can guarantee that your subscription is cancelled and refunded. If there’s anything else I can do for you today, please let me know at [email protected]. I’m here to help. Best, Roxanne
Visiblyunhappy
I didn’t get what I thought I was ordering at all and it ended up costing me over 200$$$ when I was expecting to pay 20-30$ MaYBE!!! Not happy
Reply from Hubble ContactsJan 6, 2021
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise. We know how important it is to get your contacts within a reliable time frame so you don’t run out, so we send your first paid shipment 2 weeks after you place your first free box order to ensure a seamless delivery service. This subscription information is available on our website and during the sign-up process and truly apologize if anything wasn’t clear to you. I will reach out to you shortly via email, to discuss more options on how to manage your subscription. Looking forward to hearing back from you. Best, Roxanne
Suzanne H.
Charged for an order I never received. Was told by customer service there was an issue and they were supposedly resent,also never received. Meanwhile, they went ahead and charged me for the next month. I’ve had at least 10 email exchanges now with customer support, trying to get tracking info for the order they supposedly resent. Each time, the rep responds, seemingly without even reading my request, and sends the tracking info for the most recently billed order. Every. Single. Time. This started in November. Tomorrow is January 1st. Finally had enough and asked for a refund for the order I never received. This time, the rep responded by saying I had to return the contacts before they would issue the refund! Seriously?! If I had gotten the lenses in the first place, I wouldn’t be seeking a refund. Do yourself a favour and do not engage with this company. UPDATE: 10 days later and still no joy from Hubble. Immediately after I posted the review, someone from Hubble emailed me, said they had sent a “one time courtesy” replacement, like they were doing me some kind of favour, instead of providing me with something I already paid for. Was told the tracking info would be available in 48 hrs and package would arrive in 5-10 days. 10 days later, no package and no tracking info. I understand mail can be slow, so I emailed for the tracking info. Guess what? They didn’t send anything. I get a new estimated delivery date and still no tracking info. Save yourself a hassle and do not give this company your money.
Reply from Hubble ContactsJan 6, 2021
Hi Suzanne, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived and you had difficulties in getting refunded. I know how frustrating this must be. We would like the opportunity to investigate and find out more about your interactions with our team. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot". We’ll work with you to resolve any issues as quickly as possible. Best, Roxanne
Kelly H.
So 2 YEARS AGO I set up a trial subscription, didn’t like them so tried to cancel my subscription. They made it really difficult to do but eventually I managed to get it cancelled. Fast forward 2 years and they have just randomly taken £27 from my account and sent me some lenses! I’ve reported the transaction as fraudulent to my bank then called Hubble and they casually inform me my account was never cancelled. No notices, no email alerts or warnings, just remove money from your account and send you a product you don’t want. Ridiculous. The woman on the phone said she has now cancelled my account but I’ve had to cancel my card just in case this happens again! I now have to return the lenses for a refund even though I never wanted them or authorised it.
Reply from Hubble ContactsJan 6, 2021
Hi Kelly, Thank you for taking the time to leave this review and we’re sorry to hear that your experience with our service was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot". We’ll work with you to resolve any issues as quickly as possible. Again, thank you for your feedback! Best, Roxanne
Lee
Not a very good fit I’ve had some that have been flat on the front no curve at all and the writing on the lenses is annoying and the subscription started before I even got a chance to cancel it so now I’m stuck with 3 months of subpar lenses
Reply from Hubble ContactsJan 3, 2021
Hi Lee, Thank you for taking the time to leave this review. I am sorry to hear that the product you received wasn't up to your or our standards. I can see that you have not reached out to our customer support team at this point. We would like to make sure you are in touch with our Quality team, I’ll be in touch shortly via email. We would love to make things right if you give us another chance. Best, Roxanne
Laiminta
1 was ordering 1 boxs for 2.95€ and you send me 30 contacts and to deduct 29.95€ With out me approval and you are trying to deduct again even when i wasint ordering. And i cant open my account.
Reply from Hubble ContactsDec 30, 2020
Hi Laiminta, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise and you have difficulties accessing your account! Hubble is a subscription service and we make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! I do see that you have an open ticket with our support team. Please continue your correspondence with us over email if needed, thank you! Best, Roxanne
Anna
I have been unable to cancel and keep getting billed
Reply from Hubble ContactsDec 29, 2020
Hi Anna, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I can see that you have since cancelled your subscription by calling in today. We’re sad to see you go, but feel free to login at any point and reactive your account if you’d like to start receiving shipments once more. We hope to see you back down the road! Best, Roxanne
