Hubble ContactsReviews of hubblecontacts.com

Vision & Hearing

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3.4

Average

Based on 8,157 reviews

Hubble Contacts3.4

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About Hubble Contacts

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on Folks Told: 2026

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About Hubble Contacts

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on Folks Told: 2026

Ronalyn O.

May 15, 2020

Called in to cancel the subscription,wont refund

Called in to cancel the subscription very first thing in the morning, they charged my card last night. They said they couldn't refund me because it has been shipped already. Hubble said i can’t decline or return the package. WHICH is REALLY UFAUR TO US CUSTOMERS/CONSUMER!refund my money back!

Reply from Hubble ContactsMay 18, 2020

Hi Ronalyn, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. I am very sorry to inform you that we, unfortunately, don't refund valid charges nor accept a return for a refund. This was a general business decision made to help protect the safety regulations of our contacts. Since these are class II medical devices it takes longer to inspect them upon return and was causing problems and delays for our customers. Rest assure you that our replacement policies are still intact and if there is a problem caused by the business that we would be happy to replace. This information was stated on our website and on our terms of service. If there’s anything else I can do for you today, please let me know by sending an email to [email protected]. Thanks! Best, Samantha