Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Mark
Just as good as premium brand lenses.
Reply from Hubble ContactsMar 11, 2020
Hi Mark, Thank you for taking the time to leave this review. I’m so happy to hear your positive experience with the lenses. We appreciate your feedback! Best, Samantha
Cliente
No corrigen el astigmatismo.
Ruth A.
I give Hubble Contacts 4 stars.The product is good quality and value.I like that you can order just what you need when you need them. My only negative is that trying to cancel is really hard and cannot be done online.
Reply from Hubble ContactsMar 11, 2020
Hi Ruth, Thank you for taking the time to leave this review. I’m so glad that the subscription service and our lenses are working out for you. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. You may also complete and submit our cancellation form available immediately on our Terms of Supply. Remember, if you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation notice. Thank you! Best, Samantha
Steph
Excellent service. Good quality product.
Reply from Hubble ContactsMar 11, 2020
Hi Steph, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses and service. Thanks for being a part of the Hubble family. Best, Samantha
Jane H.
I love Hubble contacts, they are comfortable, thin, flexible and provide great visibility. Great value for money and flexible purchase plans.
Reply from Hubble ContactsMar 11, 2020
Hi Jane, Thank you for taking the time to leave this review. I'm so glad you've found us and are now able to enjoy dailies without breaking the bank. We appreciate your feedback! Best, Samantha
shannon H.
My contacts arent delivered on time. And normally after one or two times a company stops trying to take money and contacts you but hubble constantly tried for over a month and when i finally had money in for other home untilty bills they took it out forcing me to be short on rent. You are supposed to contact me if you cannot get the payment.
Reply from Hubble ContactsMar 11, 2020
Hi Shannon, Thank you for taking the time to leave this review. I am sorry to hear that your deliveries have not been arriving on time. I can see that you are scheduled to be charged every 42 days. Remember, until this account is canceled, our system will automatically restore once there is a card update and/or charge your account again. Hubble is designed to be a subscription-based program and we'll continue to provide your lenses until you've unsubscribed. If you do not wish to keep the lenses, you should request a return label from my team by sending an email to [email protected] with the subject line "ATTN: Trustpilot". Thank you! Best, Samantha
Deborah L.
Terrible customer service cannot cancel subscription
Reply from Hubble ContactsMar 11, 2020
Hi Deborah, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. We'd love the chance to speak with you about what hasn't been working, so we've reached out to you from the email. Thank you! Best, Samantha
Katie R.
I've been using this company for around 7 months now and I cant fault them I wear contacts every day, they're comfy and easy to get in and out. They always take the money by direct debit and they always arrive just before I run out Great company and I imagine il carry on using them for the inevitable future
Reply from Hubble ContactsMar 11, 2020
Hi Katie, Thank you for taking the time to leave this review. I’m so glad that the lenses and subscription service is working out for you. We hope to keep you for years to come :) Best, Samantha
