Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Kelly
I am not a huge contacts wearer so when I do, I like dailies. I have liked these.
Reply from Hubble ContactsJan 22, 2020
Hi Kelly, Thank you for taking the time to leave this review. I'm so happy to hear that you're liking our lenses. I'd love to know if there is anything we can do to turn this 4-star rating into a 5-star rating. If so, please send an email to [email protected] with the subject line "ATTN: Trust Pilot." All the best, Samantha
Jennifer
Love Hubble!
Reply from Hubble ContactsJan 22, 2020
Hi Jennifer, Thank you for taking the time to leave this review. We are so happy to hear how much you love Hubble and what we do. Thanks for being a part of the Hubble family :) All the best, Samantha
Mf
Near to impossible to cancel a subscription
Reply from Hubble ContactsJan 22, 2020
Hi Mirella, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I've reached out to you via email to chat about your experience and see what I can do to help. All the best, Samantha
Sarah
Great prices on a good product. But the lenses sometimes take a really long time to arrive, and it’s a pain that the receipts are not emailed automatically or downloadable from the website, as I need to claim insurance refund.
Reply from Hubble ContactsJan 26, 2020
Hi Sarah, Thank you for taking the time to leave this review. It’s great that our lenses and pricing are working so well for you although sorry to hear that the deliveries took some time to arrive. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. For the time being, a solution would be to change the interval between charges to 26 days. This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward, and I'll set this up for you by emailing [email protected] with the subject line "ATTN: Trust Pilot". We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated, and taken into consideration! All the best, Samantha
Jessica
I switched to Hubble because my original contacts were pretty pricy and I had read good reviews for these. Unfortunately my eyes don’t seem to take to them well compared to the more expensive ones that I had; I feel like I’m wearing contacts when I use Hubble contacts, as in I can tell I have something in my eyes. They get irritated easily and even though both of my eyes are the same prescription, one (usually my right) is always more blurry than the other, but when I used a pair of old contacts that I had left for a special occasion, my eyes were perfectly fine. I’m disappointed that my eyes don’t seem to like these.. I really wanted to like them.
Reply from Hubble ContactsJan 26, 2020
Hi Jessica, Thank you for taking the time to leave this review. It’s great that you are very interested in our lenses but sorry to hear that these were not comfortable for you. I can see that you have since canceled your subscription by calling in. There can be a number of reasons for this and without being able to physically see your eyes, it would be hard for us to advise why. I would recommend speaking with your eye care professional about this further. If you have questions about this, please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! All the best, Samantha
Crystal
Took money from my account after I had cancelled my subscription.....
Reply from Hubble ContactsJan 26, 2020
Hi Crystal, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have not reached out to our cancellations team yet. We've reached out to you via email for further assistance! All the best, Samantha
daelyn
they’re a little too small fitted to the eyes so they are slightly blurry around the perimeter which isn’t too big of a deal they just shouldn’t be worn for very long periods of time. also not impressed with the fact that i was charged for 3 months worth of contacts when i haven’t even tested them out to see if i liked them enough for even another month.
Reply from Hubble ContactsJan 26, 2020
Hi Daelyn, Thank you for taking the time to leave this review. I’m sorry to hear about your experience. If you continue to experience discomfort with our lenses, please remove them and refer to the doctor who prescribed your Hubble Contacts. The quarterly subscription box is shipped 16 days after your initial two-week order is placed to ensure that you never run out. Please note that your next charge date is on January 31. We can certainly skip a shipment or adjust the frequency of your deliveries so that you're not receiving way too many before you can get through a box. You can do that from your user profile. Or, if you need help, just contact my team at [email protected] with the subject line "ATTN: Trustpilot". Thank you! All the best, Samantha
Lou
Hubble sent me 128$ worth of contacts which I did not order. They refused to give me a refund even though I had sent the package back.
Reply from Hubble ContactsJan 26, 2020
Hi Lou, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed. Your return has not been received at our warehouse, so we can not refund them. We do request that you keep a receipt or take a photo of the stamped/labeled return order before shipping it back, so if you have that info, I can submit that to my supervisor for approval. Kindly send that to [email protected]. Furthermore, your account is active with the next charge date of February 11. Is there anything we can do to modify your subscription to better fit your needs? For example, many of our customers prefer to skip upcoming orders or change the frequency of their deliveries so that our service suits their needs! I can help you with that, or you can do that directly from your Hubble account. If you’d still rather cancel your subscription, just give our cancellation line a call at +1 647 557 7765 , between the hours of 9AM and 5PM EST, Mondays - Fridays excluding Federal Holidays. All the best, Samantha
