Hubble ContactsReviews of hubblecontacts.com

I still haven't received my contacts. I called a week ago.

0% customer care from this company. I moved house and forgot to update Hubble, they took £27 from me today, which hasn't completely gone out of my account. I phoned up to say there was a mistake and can the order be stopped. I was told it's not been dispatched but it wont be stopped and I will not get a refund unless the item is posted back. I explained I dont live near the property and dont know if it's even got new tenants so have no way to get it posted back. I was told that's the rules and they wont refund me or help at all. I just have to cross my fingers and hope. I'm out £27 and have £3 left to last me 3 weeks of food and bills. This company knows nothing of customer service or care. They just want money and will do anything to get it

Very poor service. I tried the trial box for £1. The contacts themselves are okay but nothing special so I decided not to buy any more. I was unaware that I would be signing up for a subscription as it wasn’t made clear at the time, then I was charged £27 two weeks after I had ordered the trial. I cancelled the order as soon as the money left my PayPal but was told it was too late to refund the money (it was minutes after the PayPal payment). I am now being told that I can’t get my money back until they receive the return in their warehouse (up to a month). I am heavily pregnant and don’t need the inconvenience of returning an item I didn’t order. It shouldn’t have been sent in the first place. The customer service is terrible, there is an insinuation that I am trying to get a refund and keep the lenses. I really wish I hadn’t signed up for the trial. Update: Hubble, you can delete all my comments on Instagram but you will still have an expensive but mediocre product with terrible service. Perhaps take all this on board and make changes instead of ignoring people? Further update: I sent the unopened package back over a week ago. Still no refund. I’m guessing it will ‘get lost’ or upon receipt in the warehouse will ‘have been opened’ and therefore not eligible for a refund. Either way, they will try to keep my money. Thankfully, I took photographs prior to posting to prove the package was sealed and I paid through PayPal so I will take it up with them next. Regarding the below response from Vanessa: I did as requested but not even received a reply. So these responses to negative reviews are obviously just about ‘brand optics’ and of course, still no refund. Final update: Finally received my refund! TLDR; Don’t bother. Use daysoft instead.

Awesome customer service! They help me with any requests that I have. Honest and good company!

This is my first time to write a bad review. Same as others! wish have an O start I could put in. After getting my first free box, the first-month contact lenses boxes were sent out quickly and it was not cheap at all!!! $40 plus tax in Canada. I never try Hubble before and my experience was awful !!! the boxes all have my eye prescription on it but contact lenses had no power !!! I swear I tried four pairs from different boxes. I was so scared when I tried it on because my vision was blurry!!! and then I try another brand, I can see things clearly. Then I realized my Hubble lenses had NO POWER !!!!! you guy should check the quality before send it out. It really scared me, especially in the morning. It totally destroyed my day. Super awful experience. Hopefully, I will have an email return back with a solution soon.

Honestly wish I had better things to say, but you get what you pay for. Inexpensive because they are cheap. I got my first box and let one auto charge go through and cancelled right away. I can’t go longer than a few hours without my eyes feeling extremely dry and uncomfortable. Currently I am wearing a pair that I put in about 3 hours ago and I really want to rip them out. For now I’ll finish my box, and get some eye drops, but I do not recommend unless you plan on wearing them for no longer than 3-5 hours a day.

awful, lure you in with a free trial and then sign you up for a recurring payment plan which you cannot get out of without calling their useless "helpline " avoid; they're not any cheaper either

I was charged $150 to my MasterCard after cancelling the service. Simply horrible ! Wish I had better things to say because the contacts themselves were quite good and comfortable as well. It's too bad I won't be a returning customer thanks to their horrible scam and customer service!