Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Alex
Very easy to use, the price seems reasonable for the quality of product sold
Reply from Hubble ContactsMay 22, 2019
Hi Alex, Thank you for taking the time to leave this review. It's great to hear that you're happy with your Hubble experience so far! Feel free to reach out to my team at any time by emailing [email protected] with the subject line "ATTN: Trust Pilot" if you have any questions or requests! Best, Vanessa
kristina
Customer service is lacking. Canceled several times and still got charged. Returned packages and never received a refund. Had to get the credit card company involved just to get them to stop charging me Each contact I tried left me with blurry vision.
Reply from Hubble ContactsMay 22, 2019
Hi Kristina, Thank you for taking the time to leave this review. I'm sorry to hear about your experience with our team. I was able to look into your account, and I'd love to chat more to see if we can help make this right. Please reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Vanessa
Candace
Always there to help with changing shipping dates or any questions you have. Contacts arrive on time and accurate prescription.
Reply from Hubble ContactsMay 22, 2019
Hi Candace, Thank you for taking the time to leave this review. I'm so glad to hear that you're having a great Hubble Contacts experience! We appreciate your feedback :) Best, Vanessa
Michelle
Always great service and quality contacs.
Reply from Hubble ContactsMay 22, 2019
Hi Michelle, Thank you for taking the time to leave this review. It's great to hear that you're enjoying the lenses, and that you're happy with the Hubble service! We're happy to have you on board! Best, Vanessa
Aeshley
Love these contacts and their services are amazing as well.
Reply from Hubble ContactsMay 22, 2019
Hi Aeshley, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the Hubble Contacts experience! It's great that our team has been helpful! Best, Vanessa
Lincoln
The company and its costumer service are representative of the ills of a capitalistic society. Take money as long as you can rather the customer desires or even truly uses the product. The contacts didn’t fit, and searching for a way to contact the company takes real work. So I figured after my contact prescription expires, one year, they’d have to stop sending them anyway. (In the past, I have tried to take my prescription to other places to get refills and been told I had to have a new exam.) Well, I’m sitting on about 30 unopened boxes and I have spent hundreds of dollars! They continued to send me contacts with the excuse that they had reached out to my eye doctor (but not to me), charging me $36/month. And, as indicated by my conversation with customer service, Hubble has no remorse! Like I told her, “I’ll just wait and join in the class action suit when it occurs.”
Reply from Hubble ContactsJun 13, 2019
Hi Lincoln, Thank you for taking the time to leave this review. I am sorry to hear that you are unhappy with our subscription service and our policies, both return and cancellation. I would like to clarify some information for you, so that you can better understand why we are unable to help any further. First, we are more than happy to cancel your subscription at any point--even before you are charged for your first paid box. All you need to do is call our customer support team! You can also take advantage of your Hubble account, as logging in will allow you to view and edit your delivery schedule to suit your needs. I can see that we reached out to your doctor to re-verify your order when it was time to do so, as your subscription was still active and we did not hear from you about cancelling your subscription. This is set up so that you do not have a gap in your contact lens supply. All of the cancellation information can be found in the TOS that you agreed to at checkout (which can also be found on our website, at the bottom of the page), along with our return and refund policy. Since you did not do anything to cancel your subscription, return your orders, or even reach out to our customer support team prior to May 17, we are unable to break our own policies to issue the hundreds of dollars of refunds that you are requesting. We do our best to make it easy for you to manage your subscription, so that you receive lenses when you need them, and so that you aren't charged for new boxes when you have a surplus of lenses. I am sorry that you were previously unable to find our contact information, but it can be found in several places throughout our website. Fortunately, your account is inactive, and you will not be receiving any additional charges or orders from Hubble. Thank you, Vanessa
Tammy
Some of the contacts rip extermly easy. As well I've had an extermly bad eye infection that I've never had and Dr said it was due to the contact. I've as well open the contact case and NO contact. Thsts happened at least 3 times.
Reply from Hubble ContactsMay 22, 2019
Hi Tammy, Thank you for taking the time to leave this review. I'm sorry to hear about your experience--we take quality issues very seriously at Hubble, and we'd like to look into this further. Please send an email to me at [email protected] with the subject line "ATTN: Trust Pilot" and my team will connect you directly to the Quality department. Thank you, Vanessa
Maya
Best daily contacts I've used! Great customer service too. Thanks Hubble :)
Reply from Hubble ContactsMay 22, 2019
Hi Maya, Thank you for taking the time to leave this review. We are so happy to hear about your great experience with our lenses and our team! We appreciate your feedback! Best, Vanessa
