HubstaffReviews of hubstaff.com

Reply from HubstaffApr 13, 2023

Hi Paulina, thank you for your review. We are sorry to hear the app does not work properly for you. Our support team will be happy to help you identify why the timer is stopping on its own. Please send us an email at [email protected] and we'll gladly get to the bottom of this and fix it.

Reply from HubstaffApr 13, 2023

Hi Santosh, thank you for your input. Please let us know if there is anything we can do to help and improve your experience using Hubstaff. Thank you for using our product!

Reply from HubstaffFeb 15, 2023

Hello Heather, thank you for leaving us this review of Hubstaff. Specifically for time being added to timesheets, it can only be done for time that has already passed. If your goal is to add time off, or schedule holidays, you can do so via the usage of time off and holiday policies. For a guide about how to carry this out, you can refer to this guide - https://support.hubstaff.com/paid-time-off-holidays-and-time-off-requests/ Our team has been making a lot of improvements as of late, in order to improve the loading speed of the pages of the platform. This should have resulted in your experience improving in terms of the usability of the platform. By all means, if it carries on giving you problems, please do contact our support team and that can be investigated further. For the reports, they are exported as CSVs that can be uploaded on Excel using the following steps: 1. Open a blank Excel workbook. 2. In the Data tab, click Get Data > From File > From Text/CSV. 3. Select the file to open and click Import. 4. On the new window that will appear, click on Load. 5. Once the report is displayed correctly, you can save it as an Excel Workbook. Feel free to reach back out to our support team, should you have any further need of assistance.

Reply from HubstaffFeb 21, 2023

Hi Marylou, thank you for your your review. We're sorry to hear that you find it hard to navigate. Could you please explain why that is? We'd love to hear your feedback and help you with this by providing suggestions or submitting feature requests on your behalf to improve your experience. Feel free to email us at [email protected] and we'll gladly help you.

Reply from HubstaffFeb 27, 2023

Hello James, thank you for providing us with this review of Hubstaff. We are sorry to hear that you have been having some difficulties in using the platform and hopefully we can address these for you. When it comes to the activity itself being potentially cheated, there are ways in which our platform can detect and inform you of such activity potentially taking place. Please reach out to [email protected] with your concern(s) and we will be able to get these addressed accordingly.

Reply from HubstaffFeb 15, 2023

Hello Evette, thank you for leaving us this review of Hubstaff. When it comes to the idle time out, for how long it takes the time tracker to enter idle time, please be advised that this is customisable from the organisation settings. Additionally, time can be manually added to your timesheet, if it has been inadvertently removed as result of being idle.

Reply from HubstaffFeb 3, 2023

Hello MJ, thank you for providing us with this detailed review of the platform. Our schedules feature is one that is still being worked on, with changes to how it functions already having been released, with more to follow suit. Hopefully your experience will be much better in that regard, after these changes are brought forward. Of course, feel free to reach out to our support team, should you have any questions or concerns.

Reply from HubstaffFeb 3, 2023

Thank you for providing us us with this detailed review, Rengelle. Our schedules section is unfortunately strict in terms of what gets marked as an abandoned shift, and it currently happens when the minimum number of hours are not met - regardless of the amount of time by which the minimum has not been met. Our product team is aware of the need for changes to the schedules section and that will be getting addressed in the near future. Hopefully these future changes will bring the experience to be as you expect it to be, for the platform.