HubstaffReviews of hubstaff.com

They bill you even if you disable time and they hide the cancellation options, so you think charges are stopped while they continue charging you. They then refuse to refund when you find out what’s been happening. Don’t trust them, they use dark patterns.

I signed up to take a look at this idea of using these people. I never even had a chance to use the system and they went in and took 2 yearly payments! Do not trust this company they are practically un contactable the phones do not work and the help system is set up to stop you getting to accounts update So I canceled the plan now lets see if i get my money back?

Our development agency began using Hubstaff in 2021, primarily attracted by its integration capabilities with Jira. For the initial two years, the experience was mostly smooth, with occasional hiccups that we managed to navigate without major issues. However, in mid-2023, we encountered a significant problem: one of our projects on Hubstaff began malfunctioning, leading to some team members being unable to view their assigned tickets from Jira. Despite promptly reaching out to Hubstaff's support team, our issue was met with a concerning lack of urgency. It took an astounding 8 months of persistent follow-ups from our side to elicit a response, only to be told that our project type was suddenly "unsupported" – a project that had been functioning seamlessly for over two years on their platform. The subsequent months were filled with frustrating email exchanges, where it became increasingly clear that Hubstaff showed little interest in resolving our issue or mitigating our dissatisfaction. They offered no alternatives, assistance in setting up our projects correctly, or any form of compensation for the disruption caused. In an attempt to seek some acknowledgment of the inconvenience, we requested a nominal refund, without specifying an amount, as a gesture of goodwill. Astonishingly, we were denied on the grounds that we had continued to use the platform for other projects, disregarding the specific and unresolved issues we faced. This experience has been disheartening, to say the least. It's apparent that Hubstaff's commitment to customer support and service reliability is severely lacking, at least from our prolonged and disappointing ordeal. If you're a development agency reliant on Jira integration or in search of dependable customer service, I strongly advise considering alternatives to Hubstaff. UPDATE: If you ever want to read our unbelievable chain of communication (or lack thereof), do not hesitate to contact us, and we'll provide the entire chain of communication. IT TOOK 8 MONTHS to state they don't support a "specific type" of Jira project (a well-known and documented issue, according to them). We kept being asked which user and which project were having issues with. 8 MONTHS and their reply below still shows them taking absolutely 0 ounces of responsibility. STAY AWAY if you do serious work; this company is a joke!

hubstaff its crashing on linux, you dont support wayland and every time that a screenshoot its taken all my work its stoped and have this sound of a picture being taking. maybe you should be clear and say that your product its not working on linux

hahahahah your live chat person promised me they would look into why my staff members apps were not tracking her hours and your customer service team would email me, well I got no email, no follow up, soo I CANCELLED YOUR SERVICE after many years of using it, goodbye there are many other options soo I'm not gunna miss your overpriced system!

I have been using Hubstaff from 3 years now, I have reported a bug 2 months earlier which was with clickup integration. I have been struggling since 2 months with the support to fix that but finally I also found out whats gone wrong and how it can be fixed but I'm not getting any positive response from support.

I contacted Christopher McHale (T1 Support) from Hubstaff back in June 2023 to disable billing for 4 old accounts that weren't being used. After quite a bit of back-and-forth emails, the issue was resolved, with all 4 accounts being disabled. Fast forward to September 2023, I found out that these 4 old accounts were reinstated as billable Users, despite manually downgrading each account to non-billable Project Viewers. I tried following up with McHale to understand what went wrong, even though this was resolved back in June. He responded with vague details about Hubstaff moving me from an old plan to a new billing structure, despite never giving authorization to be moved to a new plan on my account. After this email, I never heard from McHale again, even after following up with him in 4 separate email threads. I don't think it's my job to chase after a support representative to respond to my emails, so I emailed Jared Brown (CEO). Brown acknowledged my issue and informed me he would look into my billing issue internally before getting back to me. As I'm writing this, 12 days have passed since I received Brown's last email thread (October 16). The conclusion I've reached is that this is a company with ZERO accountability across internal departments. They're quick to send you templated email sequences about product features and add-ons, but they will absolutely turn their back on you if you have a genuine concern about your account.

The app is always unresponsive.