Reply from Huckle Bee FarmsJun 3, 2026
We understand your frustration and disappointment, and we appreciate you sharing your experience.
However, we do want to respectfully clarify that Huckle Bee Farms is absolutely a legitimate company. We are a real family farm that has served thousands of customers over the years, and throughout this unusually difficult period we continued producing, shipping orders, and issuing refunds whenever requested.
Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.
While sample sizes may seem like they should move through production faster, they still follow the same small-batch infusion and bottling process as our larger products. Unlike warehouse-style fulfillment companies, we do not pull most products from inventory shelves ready to ship.
We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, responses were sometimes delayed. That is why we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.
We respectfully disagree with the statement that there was "very little communication," as updates were posted regularly across multiple channels throughout this period. We understand that those updates did not change the frustration of waiting, but we made every effort to keep customers informed as timelines evolved.
We understand this experience did not meet expectations, and we appreciate the opportunity we were given.
— Jim
Huckle Bee Farms