Reply from HUDWAYJul 7, 2023
We are sorry for the inconvenience caused. We want to assure you that our company is not a scam site, and we are doing everything within our power to make things right with our customers. We understand the delay in delivery and refund process has been frustrating for you, and we apologize for that.
As a startup company, our path to success cannot be fast-paced as we constantly improve and modify our products to meet the needs and requirements of our customers. Currently, we are working on pre-orders and hoping to reach new heights in the future. We are aware of the obstacles that we have faced in the last three years, including the pandemic, bankruptcy of our partner, and economic crises that have affected production, finance, and logistics. These challenges have made it hard to maintain our financial balance, and unfortunately, the refund process has been affected as well.
We strive to improve our policies and processes daily and ensure that we satisfy the needs of our clients. Our small team of enthusiasts is putting maximum efforts to fulfill orders and keep our customers happy. We apologize once again for any negative experience you may have had, and we hope that you will give us another chance.
Thank you, Jose!