Great
Based on 404 reviews
Human Interest4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Human Interest (humaninterest.com) has 404 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
404 approved reviews, newest moderated first
Troy K.
Í havent seen any kind of pàyroll or contributions to accomodate my retireménr life..
Reply from Human InterestMay 1, 2026
We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Tara R.
Update: It's been over a week and we have not been contacted by anyone as per the comment. Human Interest's customer service is abysmal. It's hard to get someone on the phone and when you email support they give vague, incomplete answers. I give them a 2 instead of a 1 because they did integrate with our payroll provider and there was ease to that, however, when we switched payroll companies it was almost impossible to get someone to tell me how to manually contribute to the fund. We are switching providers.
Reply from Human InterestApr 28, 2026
Thank you for sharing this feedback, Tara. This is not the experience we want anyone to have, and our team is now actively investigating to resolve this as quickly as possible. A member of our Customer Advocacy team will contact you directly to discuss your experience, as we are always looking to improve the customer experience. Thank you for your patience while we work to make this right.
customer
The girl that assisted me with closing out my 401k was very helpful! She was fantastic at walking me through all the steps to assist my needs. There was a lot involved with that process and she was very knowledgeable and easy to understand. Thank you!
Mr B.
Long wait times, given inaccurate information multiple times, told "other have been waiting longer than you, so your issue cant be expedited. Absolutely awful experience.
Reply from Human InterestApr 28, 2026
I'm very sorry that you haven't received a response to your inquiries. This is not the level of service we aim to provide. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Mayte L.
Muy bien todo muchísimo gracias
W.F.G.
The transaction was smooth and straight forward.
D C.
I was the leader at a company who selected human interest for the company’s first 401k plan. It was a smooth, efficient set up process and the fees are very reasonable. I then recently retired and took my own personal money out of my 401k account. And the process was very smooth and fast. Much easier than with other companies. Great job!
Reply from Human InterestApr 28, 2026
Thank you for your review! We're thrilled to hear your positive results. We are always looking to enhance the customer experience and your insights are incredibly valuable. We appreciate your continued support.
Jed Latimer J.
I thank you all for a great experience. You have taken care of my money and when I needed it most, the process was very easy.
