Excellent
Based on 66 reviews
Hyou Fine Jewelry4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HYOU Fine Jewelry is built around a clear focus: mastering everyday fine jewelry.We believe the best jewelry isn’t saved for special occasions. It’s the pieces you wear daily, the ones that quietly become part of your style.Our team specializes in designing jewelry that feels effortless, versatile, and natural to live in.Today, HYOU pieces are worn by thousands of customers who choose them as their everyday jewelry.
Hyou Fine Jewelry (hyoufinejewelry.com) has 66 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 5 reviews with 1 star · Clear filters
kelly T.
I placed an order on September 19, and I still haven't received an update on when I can expect the bracelet. This is a gift for my daughter, who is getting married at the end of the month. Very disappointed!
Marie Ann M.
For the price it is SO SMALL and way too delicate. Very disappointed. Cannot even see what it is unless you're staring right at chest too up close and personal. Way too costly. May send back. My jeweler could've made me a much larger one
Irene C.
I ordered the textured diamond band and two jewels had fallen out in 6 months. I asked if this could be replaced (since they have a 2 year warranty), they sent me a return label. Due to busy life schedule, I did not get around to sending it back for four months. I wasn’t wearing it so it was not a priority to return it quickly nor was I told there was an expected time frame to return it. Turns out the shipping label is only valid for 30 days, USPS took the package and I did not know it was invalid until I was following up on the tracking. Customer service with Hyou said they could not add payment on their end and asked if I could so I went back to the post office twice and was told I couldn’t. No one knows where this package is, it was never returned to me and it’s been over 7 weeks. I asked the company if we could meet halfway with a refund, they said they could only offer me 45% what the ring is currently selling for as a coupon code. I said I didn’t want to purchase the ring again (esp with inflation, it would cost almost what I paid for the ring full price). They said they cannot offer a refund for something that was purchased so long ago. So I am essentially out >$300 with no product now. I would not have attempted to return the product if it would have been this difficult. Customer service also needs to tell their clients there is a 30 day window to use the shipping label.
Torey M.
The gold and diamond earrings tarnished within a couple days of wearing a single time. We tried to have them repaired, but received a replacement item worth half the value.
Chris R.
Jewelry is very cheaply made and low quality. Returned after opening. The return address on the shipping label from hyou was not valid and the bracelet was returned back to me. Communication with customer service was confusing - saying they don't have records for me and then radio silence.
